Hi @sivsiv,
Thanks for feedback and sorry for this trouble. Please let our development team investigate and see whether it is possible to fix this popup issue at the moment. Could you please share screenshots of your app and popup/plugin dimensions, as well as input settings and exact steps to reproduce, so we can check on our side and try to reproduce this problem. Also, additional details like browser and OS version you’re using for developing this app.
Apologies for inconveniences, but you can really test the Live Demo and check plugin’s editor to preview all its settings and available features, so you can be sure that we’re not trying to scam our customers. However, we’re going to check on the popup related problem and I’ll notify you on this matter as soon as possible.
If you still would like to get a refund, please contact support@bubble.io. Unfortunately, our plugin sales go through Bubble’s platform and according to their policy, there is no refund. But you can explain the situation and perhaps they can help.