Services Plugins FAQs

Agora Bubble Plugin- Mobile

Plugins
#1

Hello! I am currently building an app on Bubble using the Agora Video Conference plugin. Everything seems to work fine on desktop, but I noticed that when on mobile, none of the buttons such as the “leave the meeting” or “mute” button work. Is this happening to anyone else? If so, how can I fix this?

#2

Hello, @MJLSS. Thanks for reaching out.

I’m afraid, there is a possibility of the unstable Audio/Video work on mob devices for the Agora Web SDK (that we use in our plugin):
https://docs.agora.io/en/faq/web_on_mobile

Can you please tell on what mobile device (+OS version) you’ve tried to preview the plugin work?

Thank you for understanding :pray:
Regards,
Kate

#3

Hi Kate,
Thanks for the reply. I am using an iPhone 11 Pro software version 13.5.1.

Thanks!
Marsha

#4

@MJLSS,

Thanks for the information :pray:

You can try preview your app on Safari browser - it supports the Agora SDK and should throw no issue:
https://docs.agora.io/en/faq/browser_support
https://docs.agora.io/en/Video/product_video?platform=All%20Platforms

But still, it should be borne in mind that for some versions of browsers there may be incompatibility problems that we are not able to influence.

Thank you for understanding.
Regards,
Kate

#5

Hi Kate, thank you! Another question for you is that the video quality for my bubble plug is pretty low. Anything I can do to improve the picture?

#6

@MJLSS,

There is a way to increase the video quality. The most common conditions are:

  • high internet bandwidth,
  • connection between devices (user a and user b),
  • premium account,
  • and stable connection.

I hope it helps :pray:
Regards,