Services Plugins FAQs

Agora cloud recording error

Plugins
#1

When using the Agora plugin, I am unable to get the stream to upload to my Amazon S3 bucket.

I’ve spent about 3 days working on this and have looked absolutely everywhere. Unfortunately, the plugin also throws this exact same error so I don’t know what else to do.

After calling the “stop cloud recording” command, I receive a 404 error and believe it’s related to the Amazon S2 bucket.

However, Amazon appears to be set up perfectly. I have a public bucket with an Access Key and Secret.

Everything appears to be entered correctly and I’ve scoured the entire internet looking for any answer but cannot find one. Again, I think it’s related to uploading to AWS based on this doc:

https://docs.agora.io/en/cloud-recording/faq/return-404

Does anyone know what else I can do? Thank you so much

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#2

Hello, @danielfrenkel
Thanks for reaching out.

First of all, in order to configure the Cloud recording properly, we always recommend carefully analyzing this documentation: https://docs.zeroqode.com/plugins/agora-api-connector-plugin/agora-streaming-component/agora-cloud-recording-for-streaming-component

The most probable reason is the reproduced issues - the temporary Token, which you are using.
Note, that the Token should be updated each day when you are using the Recording component.

  • Go to the Project Management tab in your Agora account and pass to Generate Temp Token opposite your application name:
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The channel name, that should be set in Plugin action, is the same as in your Agora dashboard:
image

Set the Storage secret and storage access:

  • Go to your storage account (in our example amazon S3);

  • In the My Security Credentials take Access key and Secret Access Key;

  • Past in the same fields.

4. Storage region and vendor:

  • Go to Agora documentation 404

  • Take the codes for your storage region and vendor.

Please carefully check this section in the documentation: Agora Cloud Recording for Streaming Component - Zeroqode Documentation

In case any plugin-related questions will appears- let me know.
Best regards,

#3

Thank you for this. I was able to figure out the problem.

For the Stop Recording mode, I changed it from “Individual” to “mix” and it works now

#4

Hello, @danielfrenkel
Happy to hear it :slightly_smiling_face:

In case of any plugin-related questions will appear - let me know :pray: I will be happy to assist you.

Best regards,