Services Plugins FAQs

Agora livestream connected to room but no video or sound

Hello. I don’t know why but as title says, the livestream says connected to room but no video or sound shows when trying to view as audience from another device.

Starting the stream is fine, the camera shows after getting the token and joining the stream. Every time I have it set to create a new stream and give it a room name (name and numbers) and then also save the token. I can join the stream fine using this as a host. However, for some reason when trying to join as audience nothing shows on the audience Agora. I checked and both are joining the same room name and with their own token, and it does say connected. See workflows:

Joining a stream as audience (doesn’t work):


So that doesn’t work. I do this of course after the livestream has been created. When I enable audio or camera, it shows the camera of the audience instead of the stream of the host at the moment (Yes, the agora is set to stream and audience).

On the other hand, joining/starting a stream as a host is fine from mobile and desktop (works):



I don’t know why the audience side can’t connect to it. It seems to be set up the same as on the demo editor as well. I’m trying for others to be able to join the stream from their own devices and be able to watch it. I would appreciate any help on why this doesn’t work.

Hi @user10 ,

Thank you for reporting the issue.

We are currently investigating the problem with joining the stream as an audience.
I’ll keep you updated on any progress and let you know as soon as we have a solution.

We appreciate your patience!

Best regards,
Support Team
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Thank you Constantin.

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Hi @user10 ,

Thank you for your patience.

Our team has checked the plugin and confirmed that it’s working correctly.

The issue on the demo page was caused by an incorrect mode selection when generating the token, which has now been fixed (deployment is pending).

We recommend double-checking your app settings, including certificates, generated room numbers, and connection modes.
All the necessary instructions are detailed in our updated documentation: Agora Streaming & Video Conference Plugin Docs.

Please review these settings and let us know if you still experience any issues.

Best regards,
Support Team
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Hi Constantin,

Thanks for getting back.

I’ve tried joining using a real time token as audience as suggested in switching the mode, but this is slightly confusing as we mean to do a livestream with multiple audience visitors at once instead of a 1-1 conference hence our setup with generating a stream audience token. I did try it however, but this didn’t work and showed this error:

I assume this happens because it’s generating a real time audience token while joining a room whose token was generated as Stream. The error doesn’t show when I join using a Stream audience token, which is what my setup in the post shows. I have checked the updated docs and everything seems the same. I can connect to the room as a host and see it in the debugger, but not as audience when generating a audience stream token and joining using the same room name. The only difference is the host joins using a host stream token, rather than an audience token.

So again, our setup joining as audience is:

Which is the same as the docs:

Do you have any other pointers?