Every time I join a conference that I have created, this screen image pops up? Why is that?
Hey @recker249 ,
Thank you for contacting us.
When this screen appears, it typically means the video stream isn’t starting due to one of a few reasons: either the camera is blocked at the browser or device level, or the plugin configuration (such as the App ID, certificates, or tokens) is incorrect. It’s also possible that the necessary workflows to enable the video stream when joining the conference are not properly set up.
Start by ensuring that your browser or app has access to the camera and microphone. Check the plugin settings in your application to confirm that your Agora credentials (App ID, App Certificate, and tokens if used) are correctly configured.
Also, we tested the plugin on our demo page and everything works as it should.
Please configure the plugin as shown on our demo editor page and feel free to use the documentation
Best Regards,
Anton
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