Services Plugins FAQs

Agora Plugin - Unable to join as audience member

Plugins
#1

I can start a stream for Agora but I am unable to connect as an audience.

I’ve followed the tutorial etc to do this.

Is there anything in particular that would stop me from being able to connect as an audience?

Thanks

#2

Hello again,

So interestingly I can see Audio being logged in Agora but not the video. Any ideas on common issues for this?

Thanks,

#3

Hello @simon2,

We appreciate your reaching out to us and apologies for delayed response over the weekend :pray:

Firstly, we recommend checking our demo page and demo page editors to review the setup. This may help identify any settings that may not have been configured correctly on your end.

If everything appears to be in order and you’re still experiencing issues, we kindly request your assistance in providing a more detailed insight into your use case. Could you please share a screen recording? This recording should cover the plugin setup, the workflow in action, the observed behavior of the plugin, and the desired outcome. Additionally, if you could include a step-by-step walkthrough using the debugger step-by-step mode, it would greatly assist us in understanding how the workflows are triggered.

Feel free to utilize a tool such as Loom or any other preferred software for screen recording.

Thank you for your cooperation, and we wish you a wonderful Monday :hugs:

#4

Hi Dorel,

Thanks for getting in touch.

For future users, don’t use the same user account (in bubble) when trying to stream and watch the stream. It uses the user ID to work out who’s who. I.E. Don’t try to be a host and an audience on the same user account.

@Dorel, while you’re here, is there anyway to enable the video for the audience members to go full screen?

#5

Hello @simon2,

Indeed, the plugin identifies each user through their unique ID, making it crucial to test with distinct users. I appreciate your observation on this matter. :pray:

Regarding your inquiry about enabling the video for the audience to go full screen, could you please elaborate on this concept? I want to ensure I fully grasp your request, so any additional details you can provide would be valuable.

Wishing you a wonderful day :hugs: