Services Plugins FAQs

Agora streaming is not working

Hello !

I set up the Agora plugin with streaming component and it doesn`t work. I set up all workflows as in your demo page. It seems that the problem is in the generation of the token. Because when I generate the token manually in agora account and put it into the workflow, the video works.
All API settings is correct Screenshot by Lightshot
All screenshots in attachment, I also add as support@zeroqode.com as collaborator.
Here link on edit Clipster | Bubble Editor



Looking forward to your soon reply.

Hi @schipanova.me, thank you for your message.

Sorry to hear that you have difficulties with setting up the stream component.
After investigating with the team the error you are getting on your side, We have noticed that on the console panel appear an error telling that the “Token not ready”. Please check the screenshot for reference (Screenshot-forum.zeroqode.com-2021.08.13-16_56_50.png - Nimbus Capture).
This means there is something wrong with the way the token is requested, thus it does not have enough time to be generated. In simplest words, you can’t generate the token when your page is loaded.

Another moment we noticed is related to the Workflow you have set on your side.
(1) Please make sure to enter the API key inside the plugin, as seen on the action’s property window there is no connected API key (Screenshot-forum.zeroqode.com-2021.08.13-17_09_29.png - Nimbus Capture).
(2) Another point to take care of is the Event that triggers the ‘Generate Agora Token’.
At the moment it is set to be triggered ‘When Page is loaded’, however, it is needed to connect it to the button ‘ When Button start is clicked’.

Please take a look at the below screenshot for reference - Screenshot-forum.zeroqode.com-2021.08.13-17_17_17.png - Nimbus Capture

As for the Agora plugin itself, currently, we have updated the plugin. Please make sure you got the latest version installed on your side. Hope you will enjoy it.

In case there is anything else we can assist you with let us know.
Have a good day!