Services Plugins FAQs

Air Calendar Pluggin is displaying data in wrong slot

Plugins
#1

ISSUE: TIME ZONE IS DISPLAYING WRONG (- 1HOUR) in the plugin.

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The version of the pluggin is Currently instaled version ( 2.47.0 –minor fixes)
The Local Time Zone is aligned with the red line & the computer hour

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The data is correctly saved and displayed in the popup, but not in the plugging correct slot

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the plugin timezone configuration is set to local owner’s timezone

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some extra information
Extra Data:

Local Time Zone in this example: Mexico City
Date: March 28, 2023
VPN: No VPN connection

Please, can you help me or guide me?
thanks

#2

Hi @gndario, thanks for reaching out and for the details shared.

Please try to set the Owners timezone field to an appropriate region:

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Hope it helps. In case the issue persists, please let me know.

Regards,

#3

Hi Serg,

Thanks for the quick response. :grinning: I tried that before, and indeed, it works. But regarding that:

  1. what happens if I have users from another timezone?
  2. It will show data in their time zone regarding what I set up as a time zone in the plugin.

The “documentation” says, "Calendar owner timezone is used for parsing events before saving in actual timezone".

3 Does it mean users from other time zones have no problems with wrong time slots? :thinking:

#4

Hi @gndario, thanks for your questions.

They will see displayed events time adapted to their local time. For saving the added events correctly, please use the plugin element custom states ( timezone offset display seconds / timezone offset save seconds)

Yes, the event time display is adapted to the current timezone.

Only if you’ve set the event-saving workflow correctly, using the above-mentioned states.

Please find additional information in the supporting documentation:

Hope this helps. Let me know if there is anything else that I can help with.

Regards,