Services Plugins FAQs

Assistance with 'Files Pro' plug in (Removing Files)

Hi team,

I’m trying to use the Files Pro Plugin to implement the following design:

My reason for wanting to display this way is that the Uploader doesn’t allow previews for all types of uploads, so it is more consistent to dispplay like this.

I’ve been able to get the RepeatingGroups to work:

…but am having issues with the following:

1. Removing files from the uploader - I want to use the blue button, instead of the action on the Uploader, as it is more intuitive (it doesn’t make sense for the user to preview the image/video/file, then have to locate it in the Uploader to remove). I tried attaching the following Action to the button, but it won’t work (the file doesn’t get removed):


2. Is there a way to ‘hide’ the green boxes once the upload is complete? - I tried the ‘Clear after uploading’ option, but this just completely removes all files from the uploader (rather than just visually removing the file)

Thanks! :slight_smile:

Another easy solution would be having a preview icon/link on the green card, and allowing us to use a ‘Uploader preview is clicked’ action to display an element (e.g. popup).

Would also be good to have a thumbnail option for videos.

I’ve also found a bug…

When a user undoes an upload / removes a file from the uploader, the URLs aren’t always removed from the ‘All files URL’ state. It seems like the last URL always remains. It’s also weird as the URL is also only removed once the file is completely cleared from the uploader - it should be removed as soon as the upload is ‘undone’ also.

Here is a Loom showing the issue: Isaacapp - 23 February 2025 | Loom

  1. Files are Uploaded, and showing in a repeating group underneath:

  1. Uploaded files are removed, but still 1 URL is still showing in my repeating group:

Also, I’ve noticed that undoing the upload doesn’t remove them from the file manager either - is this intended behaviour?

Can anyone assist? :frowning:

Hi @alex.bower,

Thank you for reaching out, and I apologize for the delay over the weekend!

I’ve addressed each of your concerns below. Please let me know if I’ve missed anything or if you need further clarification :pray:

When you mention that “the file doesn’t get removed”, are you referring to the file still appearing in the plugin element, or is it not being deleted from your Azure container? I tested this action, and the file was successfully deleted from the Azure container.

The “Clear after uploading” option is intended to remove the files entirely from the uploader element—including all associated data. If you need to retain file information, you can save it in your database using the plugin events and then display the saved details in a repeating group. This way, the uploader element stays empty after upload while your file data remains accessible elsewhere.

Video previews were available in previous versions of the plugin. However, they were generated using Base64. This approach raised performance concerns, as many devices lacked the resources to load them efficiently (especially larger video files), leading to high resource consumption even on more capable devices.

Thank you for reporting this behavior. I was able to replicate the issue on my end and will report it to our development team for further investigation.

Yes, this is the intended behavior. The undo action only removes the file from the uploader element; it does not delete the file from the File Manager. If you need the file to be removed from the File Manager as well, you will need to use the Bubble Delete File action.

Please let me know if you have any further questions - I’m here to help :hugs:

Best regards :hibiscus:

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