Services Plugins FAQs

Audio player plugin bugs on Iphone

Plugins
#1

Hey @zeroqode team,

I’m experiencing an issue with the audio player plugin that seems to be only appearing in Safari.

When the player is loaded (mine with dynamic data from a RG) the current playback position and remaining time fields are empty. These fields only become populated once the play button is clicked.

An additional issue is that the Start playing on second field has no effect (the player just starts from 0)

These bugs aren’t present on chrome or firefox. This is resulting in different behaviour across devices since we rely on these fields in conditional statements.

Would you mind taking a look?

Thanks!

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#2

Hi @matt.n,

Thanks for reaching out. Could you please check on your plugin version because based on this screenshot we see it should be a previous one. Please upgrade to the latest one and give it a try again. We tested it on our side and cannot find the issues, unfortunately.

Let me know how it goes!

Best
Alex

#3

Hey @alexandru - thanks for the reply.

Is there an email I can reach you at?

Indeed the plugin version was outdated. I updated to 1.26.0 but the issue persists for me.

Thanks,
Matt

#4

Thanks @matt.n for feedback.

If you want to shoot an email, please reach out at support@zeroqode.com with a bit more details, especially screenshots and/or screencast of your app setups, workflows and plugin element setups, so we can have the exact steps to follow in order to reproduce the issue on our side. Also, could you please be so kind to showcase the preview on your side and the problem you are facing. This way it would be best to troubleshoot then provide working solutions asap.

By the way, which iPhone and OS you are using for testing?

We’ll get back to you asap.

Alex