Services Plugins FAQs

AWS File Upload Plugin - Not Working

Hi Igor,

I’ve tried the following:
• Reinstalled the plugin
• Tested with different versions
• GUI upload still isn’t working
• The upload button doesn’t seem to trigger anything

Also, the editor site from your demo isn’t working either.

I noticed that if there is preview text message that text is clickable. But the “dropzone” around it is not.


what i found was if i change mi-height it became clickable


this is the script that works for me (uploader fixed using this.)

Changing min height (or width) makes no difference on mine. I tried various combinations.

And unfortunately that script didn’t work at all either (sorry)

mine version is 1.196.0 maybe that helps

When reverting to version 1.196.0 and trying your script - i do get a THIN area at the top of my dropzone that is clickable, so you are on to ‘something’. Let’s hope that’s enough clues to help them fix it.

After it’s fixed I’d love for them to explain HOW it happened. The thought of a plugin breaking across LIVE mode as well without being manually updated at all, is horrifying!

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change height to bigger px like100 or something area will get bigger maybe
cause my uploader element height was in bubble 34 so that’s why i put 34 you do your height

Yes! That’s the point!

completely agree! The main issue is that it suddenly stopped working in PRD, without any updates or changes on our side.

This kind of unexpected failure creates huge instability. All of my apps stopped working at once, and now several clients are already cancelling because of it.

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Hey Igor!

Any updates?

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Hi guys,

It seems there may have been some updates on Bubble’s end, as there were no AWS outages and we haven’t released any plugin updates since yesterday. Our dev team is actively investigating the issue. :pray:

We appreciate your patience and cooperation, and we’ll share any updates as soon as we have them.

Best regards,
Support Team
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Hi,

I’m also encountering the same issue.
initially in version 1.188 (I tried up to 1.198)

in the UI nothing happens (neither drag and drop nor clicking)

(The demo seems have the same issue)

Hi Igor, thanks for getting back to us.

Do you have any estimate on when this might be resolved?

We really can’t afford to go another day without a solution.

If needed, we’ll have to consider developing an internal alternative.

Appreciate the support so far.

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Yes this has now been broken for 20+ hours i believe based on our logs of the last upload time. That’s a long time for a business to be out-of-action. Don’t want to add pressure but :grimacing::pray:t2:

Hello everyone,

We’re happy to let you know that the issue has been successfully resolved by our dev team. The plugin has been updated and published with version 1.219.0.

Update details:
:hammer_and_wrench: Fixed problem with height

Please update to the latest version and let us know if everything is now working as expected.

Thanks so much for your patience, cooperation, and understanding while we worked on this. :relaxed:

Best regards,

Support Team
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so i was right about height.

Confirmed working! THANK YOU!

Igor, can you please explain what happened and how it effected live mode as well?

Hey @hitvocalsuk, @nikmightynik,

Thanks for confirming the fix is working! :raised_hands:

Here’s a quick explanation of what happened:

Originally, the plugin relied on Bubble’s built-in function properties.bubble.height() to determine the height of the element dynamically. This method is intended to return the correct height so that the element can render properly within the page layout.

However, at some point this function started returning a value of 0 — without any error or warning. As a result, the plugin element was being rendered with a height of 0 pixels, effectively making it invisible both in the editor and in live mode.

To resolve this, we’ve stopped relying on properties.bubble.height() and instead implemented a new method that tracks the actual canvas size directly. This gives us consistent control over how the element is displayed and ensures that it works reliably, regardless of changes in Bubble’s internal behavior.

If Bubble updates or restores proper behavior to that function in the future, we’ll review our approach again — but for now, this workaround is stable and fully functional.

Let us know if you have any other questions. :pray:

Best,

Zeroqode Support Team
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ok thnks, but that means that we have to uncrease the version. and then have to reconfigure all the workflow especially when 1.1xx
Documentation is not pretty clear on how to adapt quickly, and even the video is with all elements.
may be a header script to fix it quickly time to redefine all that ?

And unfortunately, looks like many changes apperars on state, to control when upload or not, to trigger actions

Hey @almi.77.dev ,

We have updated docs for the AWS element and how element and workflow should be set - also we have demo page that user can look and compare their setup

Regarding your question about updating the plugin from version 1.188.0 to the latest release — we recommend reviewing the plugin documentation, specifically the section dedicated to the New Element and its setup instructions.

You’ll find that the bucket name is included in the Generate Presign-URL action. The documentation also outlines the steps for configuring both the File Uploader and File Uploader No GUI elements.

Hope this helps!

Best Regards,
Anton

Zeroqode Support Team
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