Services Plugins FAQs

AWS plugin image rotating on android / iphone device

AWS Uploader was working perfectly. Then all of a sudden the images rotate to the left when they have been uploaded.

I have tested this on multiple phones. Android and iPhone with same results.

However very important, again this did not happen at first. It was working fine. I have not touched any settings. I have also tried to delete and re-add the plugin but the photos are still rotating once upload is completed.

When the photo is taken it displays correctly as shown below.

Then as soon as the image has completed the upload. It turns the image on its side…???

But its important to know that it did not do this at first. It was ok. But I have not changed any settings. Also I have deleted and reinstalled the plugin and still get the same issue.

Also I have tried it on Samsung android and iPhone 15 and get the same results.

Please help.

Hi @kingykingy5555,

Apologies for the late reply due to the weekend. :pray:

We were able to reproduce the issue you reported. Let us please check it with our developer team, I will keep you updated as soon as I have any news. Thank you for your patience and understanding.

Best regards,
Gulce

Hi @kingykingy5555,

Sorry for taking some time to get back to you on that. I appreciate your patience. :pray:

We’ve updated the plugin and fixed the issue. Can you please upgrade your plugin to the latest version and give it a try?

Please let me know if you encounter any issues. Thank you!

Best regards,
Gulce