Services Plugins FAQs

AWS Plugin issue where URL is generated but no file is uploaded

Plugins
#1

Hey have been using the AWS Plugin tool for about 8-9 months and love it.

However, we had an issue today which we haven’t been able to diagnose. A client went through and uploaded 45 files today (one by one). Each file uploaded creates an object called a “request” in our database.

We went to check all 45 requests and they had all generated file URLs attached (which all had our unique AWS URL in them).

However, none of the files actually landed in AWS.

We are trying to understand how this could’ve happened we have a conditional on our “submit button” that upload percentage has to be 100% before a client can click the submit button. Yet somehow they clicked the submit button 45 times and the URL generated 45 times, but no files landed in AWS.

We’ve tried to replicate but when we do it everything works as usual.

Just wondering if this has happened to anyone else or if anyone knows of a solution?

Could a client have a firewall on their computer that blocks uploading to AWS or something?

Thanks in advance as I know it is a niche one :slight_smile:

#2

Hi @jsteven2103 ,

Thanks for reaching out! :pray:

That does sound like a tricky and rare edge case. Since everything is working normally now and you’re unable to replicate the issue, it might’ve been a one-off — possibly caused by a temporary network interruption, browser extension, or even a firewall or security setting on the client’s side that prevented the upload from reaching AWS while still allowing the rest of the workflow to continue.

If it pops up again, feel free to reach out with any logs or steps to reproduce and we’ll be happy to take a closer look.

Appreciate you following up, and glad it’s resolved for now.

Best regards,
Support Team
Browse all Zeroqode Plugins for bubble
Banner_Last3

#3

Hey Mina,

Thanks for responding.

We have had the issue occur again.

A client has uploaded a file and then the file URL has been generated and stored in Bubble.

However, no file has appeared in our AWS storage.

What’s the best way to proceed from here?

#4

Hi @jsteven2103,

Unfortunately, as we haven’t encountered this behavior ourselves, it’s a bit challenging to pinpoint exactly where the issue is occurring with uploading files to the bucket. However, I will do my best to understand and assist you with this, as I understand how important it is to resolve this.

To help me get a clear picture of how the plugin is set up on your side, could you please provide the following details?

  1. Plugin version
  2. Settings of the plugin element
  3. Settings of the actions
  4. Events you’re using on your side
  5. Bucket configuration
  6. The files you’re trying to upload
  7. It would be really helpful if you could record this behavior and check the console for any errors

You can compile all of this into a screen recording using a tool like Loom.com. Simply share the video URL with us, and it will make it easier for me to understand the full context.

If I’m unable to replicate or pinpoint the issue based on this information, the next step would be for me to test it out in our application. But for now, let’s focus on the points listed above.

Looking forward to hearing back from you!

Best regards :sunflower:

Browse all Zeroqode Plugins for Bubble
Banner_Last3