Services Plugins FAQs

AWS uploader element integration storage

Plugins
#1

Hi,

I tried to integrate AWS file uploader by downloading your plugin and following closely your guide. Once I informed the plugin about the identity pool id, region and bucket name. Unfortunately, after uploading a picture I can’t find the file uploaded and the S3 storage of AWS is still empty. Could you please support me in this action ?

The tasks I did are the following one:

  • Create an account
  • Create identity pool
  • Edit policy of the identity pool
  • Create a bucket
  • Edit the permissions section of the bucket as showed in the guide
  • Download the plug in and indicate the identity pool, bucket name and region

Thank you for your help and happy to share with you all the information you need.

Best,

Anthony

#2

Hello @lossoanthony, thank you for reaching out!

After the AWS account is set up you should set the plugin elements on your page. As guidance on how to do that you can use our live demo page of the plugin. Here you can find it.

Best Regards,
Alex

#3

Hi @alex.grimacovschi ,

Thanks for your reply, I already followed your demo but unfortunately I still have a problem, the file uploaded doesn’t reach the S3 Storage. Can I find a tutorial video somewhere ? or is Zeroquode provide consulting that I can pay to resolve this issue ?

Thanks,
Best,

Anthony

#4

@lossoanthony
I am afraid that we don’t have such services, we provide all technical support only via forum.

Regarding your issue, could you please check if you have any errors in browser console when you upload the file?

Best Regards,
Alex

#5

@alex.grimacovschi,

Yes I have this issue when I try to upload the file, what is your advice ?

uploadvideo
uploadvideo1507×1031 106 KB

Thanks,

Best,

Anthony

#6

Hello @lossoanthony,

Please try to open your browser console and provide a screenshot with the errors from there. That will help to identify the cause of the issue and find a solution.

Best Regards,
Alex

#7

Hi @alex.grimacovschi

I finally succeeded but I have a new issue, when I upload a video of more than 200MB, this one can’t play:

image
image1247×526 5.73 KB

However, I updated the limit size to 5000MB. For the video of less than 1 MB , the video play successfully. Is that come from my amazon plan ?

Thanks for your help again,

best,

Anthony

#8

Hello @lossoanthony,

Glad to hear that you managed to fix the previous issue.

There may be different causes of this issue, including from the AWS side. If it is not a problem for you please add support@zeroqode.com as collaborators to your app, and our team will investigate what is causing the issue. For checking, we also will need to know the name of your app and page where the plugin is used. Also, you may have a notification about limitation of your plan that doesn’t allow to add collaborators, please disregard it.

Besides that please let us know which browser and OS were used during the video uploading.

Best Regards,
Alex

#9

Hi @alex.grimacovschi,

Thanks for your help, I really appreciate !!! I just invited you as a collaborator.
You can find the upload element in the app “MySlive”, the page “Home” and by opening the pop-up “Upload” in the element tree.
I remain at your disposition if you have any questions,
Best,

Anthony

1 Like
#10

Hello @lossoanthony, thank you for providing the access to your app!

Our team checked the plugin in your app and the issue encountered by you seems to be caused by the limit of timeout. All the videos that aren’t opening don’t have URLs saved in the database. This means that the plugin didn’t have enough time and upload failed. Please try to extend the Max timeout (s) in order to ensure that the plugin has enough time for uploading.

image
image344×549 13.3 KB

Best Regards,
Alex

#11

Hi @alex.grimacovschi,

Thanks again for all your support and time.
It works perfectly, the time to load the file is very long do you have tips for me in order to make it faster ?

Thanks,
All the best,

Anthony

#12

Hello @lossoanthony,

I am really glad to hear that you found this conversation helpful.

In terms of making the plugin faster, I am afraid that I cannot suggest anything in this regard. It all depends on internet speed, your location, distance to the server, etc. Maybe you can try to use another server region? Again, I am not sure that this would have a significant impact on plugin speed.

Best Regards,
Alex

#13

Hello @alex.grimacovschi,

I well understand, unfortunately I put the location which is the closest from me and I use cloudfront, that’s why I wonder why it is still long to download the video.

Thank you,
Best,

Anthony