Services Plugins FAQs

AWS Uploader not honoring portrait/landscape

Hello. I’ve tried numerous times already and some of the pictures I uploaded through the AWS File Uploader (pictures from my phone) came back rotated somehow. The rotation happened to only some of the pictures during a multi image upload. Retrying with the same pictures would yield different results (might or might not rotate). Please help.

Hello @oliver1,

Thank you for reaching out!

To assist you effectively, we kindly request additional information about the issue you’re facing. It would be incredibly helpful if you could provide us with screenshots or a screen recording using a tool like Loom or your preferred software. Specifically, show us how you upload the images, detail your setup of the element, and include any other pertinent information you believe would help us identify the source of the problem.

Your understanding and cooperation are greatly appreciated.

Cheers! :hugs: