Services Plugins FAQs

Background video - issue with seach video from DB

#21

Hi Rémi,

Thank you for reporting the issue.

I’ll pass this issue to our developers to investigate and see if it can be fixed. As soon as I have any news regarding it, I’ll get back to you.

Take care.

#22

Thank you for your patience, Rémi

The issue with the loop function has been resolved and it works properly now. Please update to Version: 1.12.0 and let me know if it works well.

Please let me know if you have any other issues.

Have a nice day :slight_smile:

#23

Hi Kirill,

Thank you for your reply.
Apology, but I cannot confirm if it works or not. Indeed, now the videos don’t show up anymore.

I mean I do see the default red background, so the Background video plugin appears with this loading screen, but after 30 seconds the video does not show up. Even if I swipe up to change for another video, the result is the same. So I cannot see if it’s looping or not.

Best, Rémi

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#24

It is strange indeed, our team will check what might be the problem and I’ll get back to you.

Thank you for your understanding.

Take care.

#25

Hi Rémi,

Thanks for your patience.

We’ve just updated the plugin and that should resolve the problem. Please update the plugin to version 1.13.0 and let me know if it has solved the issue :slight_smile:

Looking forward to your reply.

#26

Hi Kirill.

It works just fine :pray: Thank you very much and to your team.

Best, Rémi

1 Like