Services Plugins FAQs

Bubble Page to PDF converter

Help Needed
#1

I having been using this plugin without any issue for a month on the subscription. I do not know if this is the cause but my payment method expired and so did the plugin functionality obviously. I renewed the plugin subscription and waited 1 hour and it still was not working. I then uninstalled and then reinstalled the plugin and reset everything up along with resubscribing. After waiting another hour it still was not working so I was getting desperate. I removed the plugin, copied my app and database, deleted the original app and after setting up my domain again I purchased the plugin outright for $35 and reset it up. It still did not work and when I was looking at the plugin tab in the editor it gave me the option to resubscribe so I figured I didn’t care as long as it would start working. I am have now purchased the plugin license, am subscribed monthly to it and cannot figure out what is wrong.

Here is how I have the workflow setup:

Plugin%20WOrkflow%20Setup
Plugin%20WOrkflow%20Setup1001×118 9.11 KB

Here is how I have the Element Action setup:

Element_Action_Setup
Element_Action_Setup338×1525 66.7 KB

Here is a screenshot of the plugin in the editor tab for plugins:

Plugin%20Setup
Plugin%20Setup883×1200 87.7 KB

Here is the proof of purchase (redacted):

Invoice_Purchased_Plugin
Invoice_Purchased_Plugin808×855 26 KB

Here is a screenshot of the active subscription:

Plugin%20Subscription
Plugin%20Subscription963×240 7.02 KB

I really appreciate any and all help with this as it is time-sensitive.

Update: Both the subscription and the perpetual license started showing up in the settings of the editor. I deleted the subscription hoping that maybe they were conflicting with each other. This did not resolve the issue. The action still does not trigger the workflow.

#2

Update: Both the subscription and the perpetual license started showing up in the settings of the editor. I deleted the subscription hoping that maybe they were conflicting with each other. This did not resolve the issue. The action still does not trigger the workflow.

#3

Hello @Micah

Have you tried doing a simple test page where you set the plugin in simple way?
Like this test page for example - https://bubble.io/page?type=page&name=test&id=zeroqode-demo-01&tab=tabs-1
Where you have an event when a button is clicked let’s say, you convert the page’s single element with default plugin action setup.

Please try a simple setup example with couple elements on page and try the plugin action, there may be some other interference or incompatibility related or may be a bubble bug related to license usage.
Since I’ve seen you’ve already contacted them, would recommend to wait for that answer as well.

Hope this helps :pray:
Thanks for understanding.

1 Like
#4

Yes I have and it will not work. I have duplicated the exact same setup on a different app and it worked fine. Hopefully Bubble will get back to me. So far, I have not heard anything from them.

#5

This issue has not been resolved by Bubble. I am still waiting on Bubble to see if they can find out what happened or if I can get a refund for that plugin license since I had to buy it twice.

In the meantime, here are the workaround steps that I used to fix it on my end:

  1. Remove any workflows, conditions and elements that use or reference the plugin.

  2. Unsubscribe from the plugins subscription.

  3. Uninstall the plugin.

  4. Copy the entire app without the database.

  5. Copying the app without the database is essential.

  6. Connect Domain and paid plan to copy.

  7. Purchase plugin license.

  8. Setup elements, workflows and conditions for plugin functionality.

1 Like