Bug in Advanced Multi Uploader

[richard2]

Hi

We are using the advanced multi uploader plugin and are using it to send multiple files into our bubble app’s amazon storage.

What we’re seeing is that front time to time, bubble throws an error into the debugger, and the file uploader stops uploading that file. having thrown an error, the file is not uploaded and you have to reload the page to get it to reset.

Inspecting this in Chrome, it appears to be happening on a “geturl” action of some kind.

When it happens, there is no “when all files have finished uploading” event triggered as this one is in an error state. if you leave it for a while, the spinning circle just spins forever.

Any ideas?

Thanks
Richard

[richard2]

Hi Guys
No response from Zeroqode to this post? How do users who have purchased plugins from you guys get support for their issues? I can’t find anywhere on your site that would indicate if I need to log a ticket etc?
Thank you
Richard

[kate]

@richard2, hello.

Please accept my apologies for the delay with the answer.
Let us please check the issue you have with the dev team. We will get back to you asap.

Thank you for understanding.

[richard2]

OK thank you! Let me know if I need to provide more screenshots etc.We like the uploader, it is clean and does what we need it to do. But this would stop us going live.

[kate]

@richard2,

Can you please confirm that you are using Bubble AWS as a server here?

Regards,

[richard2]

[richard2]

COnfirmed.Full setup shown above

[kate]

@richard2,

Thanks a ton! We are going to update the plugin asap. Hoping the update will resolve the issue you have. I will let you know once the new plugin version will be available.

Stay tuned

[richard2]

Amazing thank you! The way we use it… as soon as a file uploads, it fires the event for a file has uploaded. This has a file available to it. We then use that file in workflow (which we do a straight HTTPS GET it with an API connector from bubble’s amazon, upload it to our OWN s3 bucket so that the storage costs are under our control, and issue a bubble delete command on it to that it is gone from our bubble storage).

The security for amazon s3 was not trivial to set up using bubble without plugins but we have solved it.

[kate]

@richard2, thank you for your patience.

We have updated the plugin, so would you kindly update it to the latest version on your side and check if this issue (some files are not uploaded when multiple file uploading process is started (Bubble AWS)) is still persisting or not?

Hope it helps.
Regards,

[richard2]

Hi there
We have upgraded to the new version of the uploader and the issue about files not getting uploaded due to that geturl error appears to be resolved.

We do now have a new formatting issue which you may be able to look at for us.

In the previous version of the uploader, if you dropped some items into the drop zone, the drop zone expanded its height to show the loading progress indicators.

In the new version of the uploader, the group that the drop zone element is in does not expand its grouped height to show the loading progress indicators.

this means that groups that are below it on the page are not pushed down the page and the uploading indicators cover over (or sit behind, depending on the z-order) the page’s existing content. Additionally if you have dropped more items into the drop zone than there is space for on the page, you can’t see the progress indicators as you are only able to scroll down on the page as far as the original page bottom.

If you would be able to expand the height of the drop zone within its group as it gets more progress indicators added, this will resolve that issue so that users can see their progress indicators properly.

Hope this explains it well enough, if you need screenshots, tell me from what and I will oblige.

Thanks
Richard

[richard2]

@kate just checking you saw this

[richard2]

Could we have some response please? Thank you.

[kate]

@richard2,

I’m sorry for the late reply
Let me please check it and I get back to you asap.

Regards,

[kate]

@richard2,

You are right, there is some strange behavior of the uploader element, once you just have uploaded files into it. But if you remove one of them, the uploader’s display “fixes” itself. Let us please investigate this case with devs. It might take some time due to the weekend, apologies for the delay.

Have a good weekend.

[richard2]

Great thanks! You too!

[kate]

@richard2,

Thanks for your patience! We have made a plugin update that should fix the latest issue you’ve reported. Please update your plugin to the latest version (The problem with height) and give it a try.

Hope it helps!