Templates Plugins Courses

BUGREPORT: QR barcode scanner does not work


#1

Hi

I get this when I try to scan:

The plugin QR & Bar Code Reader / action Start live Decoder a QR & Barcode Reader threw the following error: anonymous https://dhtiece9044ep.cloudfront.net/package/run_js/9c8a0f3664e4fd7023517b93e77ca3fa87006b9ad0f1ef3c631eac7066742f7e/xfalse/x5:14:510324 (please report this to the plugin author)

(on iPhone XR)

Please let me know why this is and when it is working again.


#2

Hi @marco,

Thanks for reaching out. In order to help you, first please make sure the plugin has been set up properly. You can check its documentation here https://docs.zeroqode.com/plugins/qr-and-bar-code-reader-plugin where you can also find links to demo app and its editor, so you could check the settings and workflow. In case it still reproduces the issue, please share screenshots of your app, error and workflow, so we could better understand the problem and try help you.

Note: on iPhone devices, this plugin works only in Safari browser!

Best,
Alex


#3

Hi Alexandru

It has worked for a long time, so settings can’t be the problem
Bubble is opening in Safari

thanks


#4

Hi @marco, unfortunately, we tested the plugin and this issue is not reproducing on our side. There might be different workarounds or none, depending on what exactly you are facing. To understand your problem better and try to provide you with a fast solution that could work and satisfy your need, we ask for screenshots to see your app, the problem, workflow and error message, and try help you. Any additional details would be very helpful. Thanks for understanding :pray: