Hey folks,
Trying to use CamCapture, but when I create a CamCapture and a button to start it, I do get permissions popups which I approve, but no video feed is shown. When I attempt to trigger the workflow “Start recording CamCapture” I get the following error:
Using the same debugging text as the demo, it also claims “Recording is supported: no” despite using Chrome 127 which is listed as compatible and works on the demo page.
Thanks so much!
Hi @otullio,
Thanks so much for reaching out to us and for using out plugins 
Could you please clarify if you’re initializing the camera element by using the “Turn On” action in the plugin or if you have the “Turn on automatically” field set to “No”?
Additionally, could you let me know the version of the plugin currently selected in your application? If there are any new updates, kindly update the plugin and re-check the behavior!
I’ll do my best to assist you with this behavior 
Best regards 
Hi Dorel,
I have it set to automatically initialize, and it prompts for browser camera and microphone permissions as soon as the element is visible. I then click my “start recording” button and the error pops up. The same error occurs if I change “turn on automatically” to “no” and instead use a button to initiate the workflow “turn on CamCapture A” and then click “start recording.”
We are running version 1.31.0.
Thanks,
Oliver
Hi @otullio,
Thanks a lot for the details
I’ve tested the plugin on our end with the information you provided, but the error never occurred. Could you please send me some screenshots of the element settings and the action settings on your page?
We’re currently working on multiple tasks with this plugin, so the developers might have noticed and fixed the error on our side. However, I still want to confirm that it’s been resolved!
Look forward to hearing from you
Best regards 
Hi Dorel,
Here is a screenshot of the element settings; it looks like I can only upload one image per post and cannot post a Google drive link. Is there a better way I can share more?
Thanks,
Oliver
Hi @otullio,
Thanks for the screenshot. Could you please try again to upload the images here? Let me know if you succeed! If you’re still unable to, feel free send us an email at support@zeroqode.com!
I’ve tested the plugin element with the settings you shared, and I didn’t encounter this error. My guess is that the developers have resolved this issue in our version. I’ll inform you as soon as this update is released so we can confirm that the behavior has been truly fixed
Best regards
Hi @otullio,
We’ve just released a new update for the plugin - version 1.32.0! Could you please update the plugin and let me know if you still encounter the error or if it’s been resolved?
Hope to hear back from you soon for confirmation
Best regards
