Services Plugins FAQs

Camera capture & video recorder issue






Hey! I hope you are doing well!
I have been using this since last year but after October no video file is being saved correctly or even in the file manager. i have shared here the image of the error and the setup for the workflows as well
Please let me know how to solve this issue thankyou!

Hi @fatima.khalid,

Thank you so much for reaching out to us and for being a user of our plugins :hugs:

Could you please confirm the plugin you’re using by sharing the plugin URL with us? You mentioned you’re using the Camera Capture plugin, but I see that the error is coming from the VideoRecorder element, which the Camera Capture plugin doesn’t have.

The error about saving the recording is due to the library the plugin is using. To automatically save the recording to the database or the user’s device, please set the Autosave field to “Yes” or “No” (more information about this field is in the show documentation). If you want to save the recording to multiple locations, like to bubble and to the device, you’ll need to leave the “Autosave” field empty and use the “Save Record” action (once for saving to Bubble and once for downloading to the device)

Please note that enabling autosave (setting the Autosave field to “Yes” or “No”) will make the “Save Record” action unusable.

I hope the information I provided above is helpful. I’ll be waiting for the requested information to confirm what I relayed above :pray:

Best regards :sunflower:

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Hi @fatima.khalid,

I wanted to check in and see if the information provided above has been helpful in fixing the behavior you reported with saving/auto saving the recordings on your application.

Would deeply appreciate it if you could send me a small message confirming that everything is good or tell me if you have any other questions or concerns :hugs:

Best regards :hibiscus:

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