Hi guys!
I am using for a long time the PDF convertor plugin, it’s works great in most of the times but some of my users are getting this error when trying to convert to pdf and open the link:
thanks!!!
Hello @amityoushemla,
Thanks for reaching out to us, and our apologies for the late reply over the weekend.
The error message you are getting suggests an Incorrect Credential Format. To further troubleshoot, would it be convenient for you to share more details on your use case, specifically screenshots and a screencast of how you have configured the workflow, the AWS settings in the plugin tab, and the full error message you are receiving? If possible, please record a step-by-step video showing each of the steps taken and the data parsed each time there.
Also, you mentioned that it happens only for some users. Could you please let us know if there is any correlation between the users who are getting the message?
Thanks, and I look forward to your reply.
Best regards,
Stefan
Sent you DM
Thank you Stephan for you quick help (not for the first time!)
Hey @amityoushemla,
It’s always our pleasure. 
Yes, I saw your message in the DM and have replied there. Please review the privacy rules and let me know your findings.
Thanks, and have a great day ahead!
Best regards,
Support Team
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