Crop Upload Image - Doesn't work in popup

[jackp]

Crop Upload Image doesn’t work in a popup.
We have a repeating group with a list of companies.
A user can click Edit on a particular company and then → Edit logo in a pop-up
It works for the first company, but for any other, the crop element is not displayed, and the browser returns the following error:

TypeError: Cannot read properties of undefined (reading ‘cropper’)
at eval (PLUGIN_1580797828554x982041607263486000/Crop-Upload-Image-update–CropUpload-.js:3:2626)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:599:653
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:726:1496
at run_with_error (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:704:69)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:726:1444
at Object.run_without_catching_not_ready2 (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:51:43481)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:726:1409
at ElementInstance2._run_if_not_destroying (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:36962)
at Autorun2.fn (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:36439)
at Autorun2.run_me (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:115:50562)
at autorun2 (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:115:36694)
at ElementInstance2.autorun (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:36429)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:726:1149
at ElementInstance2.wait_for_visible (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:23370)
at Object. (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:726:571)
at Object. (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:530:30051)
at Object.initialize (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:530:45090)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:49421
at autorun_top2 (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:115:37347)
at ElementInstance2.initialize (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:49400)
at ElementInstance2.initialize_canvas (https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:122:46251)
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:415:64420
at https:///package/run_debug_js/9e6ceee663d20fb556267fe53a5d4b6407e2fb5522ca5c885b6c14e706ba3585/xfalse/x29/run_debug.js:415:29573

[mina.rotari]

Hello @jackp

Thank you for reaching out.
​

To assist you more effectively with the question or issue you’re experiencing with our plugin, please provide us with additional information about your setup and what you’re encountering.
​

Specifically, we’d appreciate it if you could share:

• Screenshots and screencasts show how you’ve set up the workflow, the plugin elements configuration, and what you were expecting instead. For recording screencasts, Loom is a great option.
• Please provide the type of device and operating system version you’re testing on and the version of the plugin you have installed. If error messages appear during screencasts, please make sure your browser console is open and send us a link to your recording.
• If the plugin has an update available, could you try installing it to see if it fixes the issue? If the problem persists, please send us the more details requested above.

We also suggest thoroughly reviewing our demo editor page for successful plugin integration.

Thanks again and looking forward to your reply.

Best wishes,
Support Team
Browse all Zeroqode Plugins for Bubble

[jackp]

Here is the loom Button Upload Issue Resolution | Loom

Chromium Engine Version 130.0.6723.92

macos 15.1 (24B83)

the newest version of the plugin is installed

[mina.rotari]

Hi @jackp,

Thank you for sharing additional details!

I’ve forwarded this information to our Dev team to investigate further. They’ll review the details to identify the root cause, and I’ll keep you updated as soon as we have more insights on this.

Please let me know if there’s anything else you’d like to add in the meantime.

Regards,
Support Team
Browse all Zeroqode Plugins for Bubble

[mina.rotari]

Hi @jackp,

Thank you for your patience!

I’m happy to inform you that the new version of the plugin has been deployed to live. The latest version is 1.15.0!

Please update the plugin in your application and let us know if everything works as expected. If you have any questions or need further assistance, feel free to reach out!

Looking forward to your reply!

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble

[jackp]

Unfortunately, I’m still facing the same issue with version 1.15.0

Element CropUpload A - The plugin Crop Upload Image / element CropUpload threw the following error: TypeError: Cannot read properties of undefined (reading ‘cropper’)
at eval (PLUGIN_1580797828554x982041607263486000/Crop-Upload-Image-update–CropUpload-.js:3:3061)
at https://rebloom.ai/package/run_js/78a2b05beb59a8e70b39b079c54ceae5643c605e15457254d375a15c0834eb58/xfalse/x29/run.js:266:638 (please report this to the plugin author)

[mina.rotari]

Hi @jackp,

Thank you for your feedback!

It would be very helpful if you could add our Support Team email to the list of collaborators in your Bubble application and provide us with a link to your app. This will allow us to access your settings and reproduce the issue on our end so that we can identify the problem more effectively.

To add our Support Team as a collaborator, you can follow these steps in the Bubble Editor:

1. Go to Settings.
2. Click on Collaboration.

• Add support@zeroqode.com as a collaborator in your app.
• Create a test page for us with the same use case and configuration.
• Let us know where to find the test page for the search functionality.
• Provide any specific steps to reproduce the issue, along with details on which devices and browsers you’ve tested on.

Looking forward to your reply

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble

[mina.rotari]

Hi @jackp,

I wanted to check if you’ve had a chance to review the previous message.

Additionally, I’m happy to let you know that the development team has released a new update for the plugin, which includes some minor fixes. Could you please update to the latest version (The last version is 1.16.0 ) and let us know if the issue still persists on your end?

If the problem continues, we’d appreciate it if you could add our Support Team as a collaborator to your app so we can investigate further. You can follow these steps in the Bubble Editor:

1. Go to Settings.
2. Click on Collaboration.
3. Add support@zeroqode.com as a collaborator in your app.
4. Create a test page for us with the same use case and configuration.
5. Let us know where to find the test page for the search functionality.
6. Provide specific steps to reproduce the issue, along with details on the devices and browsers you’ve tested on.

Looking forward to your reply!

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble

[jackp]

It’s still a very similar issue. Can we do a live session? We don’t want to share the unsupervised access.

[mina.rotari]

Hi @jackp,

Thank you for your response and for confirming that the issue persists. We completely understand your concerns about unsupervised access.

Unfortunately, we don’t offer live support sessions at the moment. However, we’d still love to assist you in resolving this issue. If you’re not comfortable granting full access, you can set our Support Team email (support@zeroqode.com) as “View Only” in your Bubble app. This allows us to investigate the problem further without making any changes.

Since the issue doesn’t replicate on our side, having access to your setup will help us pinpoint the root cause more effectively. If you choose to proceed, we kindly ask that you:

1. Create a test page replicating the issue.
2. Share the page’s name and provide clear instructions on reproducing the issue.
3. Let us know which devices and browsers you’ve tested on.

Your cooperation will help us assist you more efficiently, and we truly appreciate your understanding!

Please don’t hesitate to reach out with any additional questions or concerns.

Best regards,
Support Team
Browse all Zeroqode Plugins for Bubble

[jackp]

@mina.rotari read-only access ready
please see the private message