I have implemented in my application the Crop Upload Image Plugin and it works as expected. I tried it also on the mobile phone and the crop process is not effective at all. Question… has anyone used this Plugin on the touch screen … I tried it also on an IPad and the same experience. Is there anything that I can implement only for the smaller screens to improve the user experience?
Many thanks
Serban
Thank you for reaching out and for your purchase.
To assist you more effectively with the question or issue you’re experiencing with our plugin, please provide us with additional information about your setup and what you’re encountering.
Specifically, we’d appreciate it if you could share:
Thanks again and looking forward to your reply. 
Best wishes,
Support Team
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Hi Mina,
Thanks for your response. Here are some configuration details: My bubble version is up to date (see below). The version of the Crop Update is 1.16.0. The Plug in works well with the mouse but on the mobile phone (Iphone 13 with iOS 17.6.1) the controls are very cumbersome. The touch screen requires different use of the cropping surface and is not clear for me how your team has configured them. Maybe if you share the recommendations I can use them in my product to instruct the users how to zoom, modify size, modify shape. I created a movie using the plugin on the phone. See below
https://drive.google.com/file/d/1JiJGAcOkrpOz30C5R7ZgwSLT2feHnV0i/view?usp=sharing
Thanks for your support and let me know if I can provide more configuration details
Hi @serbanflorea77 ,
Thank you for sharing the details and the video!
I’ve escalated your question to our development team to better understand the touch screen behavior and provide clear recommendations for mobile use.
I’ll keep you informed as soon as I hear back from them.
Appreciate your patience! 
Regards,
Support Team
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Hi @serbanflorea77 ,
Thank you for your continued patience.
I wanted to share an update regarding the plugin. A new version has been successfully deployed on the test environment. This update aims to improve the mobile touch screen behavior for a smoother user experience.
I’ll keep monitoring the progress and will inform you as soon as the plugin has been deployed on the live environment.
In the meantime, if you have any additional observations or suggestions, please don’t hesitate to share them.
Thank you once again for your valuable feedback. 
Best regards,
Support Team
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Thank you Mina for the update. Looking forward hearing more once you deploy the new solution.
Best
Serban
Hi @serbanflorea77,
We’re happy to inform you that we’ve updated the plugin library and optimized it for mobile devices! 
This update focuses on improving touchscreen behavior and enhancing the overall user experience on mobile.
We’ve completed testing, and the plugin is performing well. The updated version will be deployed to the live environment very soon.
We’ll keep you posted once the live deployment is complete. In the meantime, if you have any further feedback or observations, feel free to share them. Your input is always valuable to us!
Thank you once again for your patience and support.
Best regards,
Support Team
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Hi @serbanflorea77,
I’m happy to let you know that the new version of the plugin (1.17.0) has been successfully deployed!
This update brings optimized touch screen behavior and an improved user experience on mobile devices. Feel free to update to the latest version and let us know how it works for you.
We’re here if you have any more feedback or need further assistance — your input helps us make our plugins better!
Thanks again for your patience and support!
Best regards,
Support Team
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I wanted to follow up and see if you’ve had a chance to go over the message I shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.
We’re always here to assist and would be happy to help address any challenges you might be facing.
Looking forward to your reply!
Best regards,
Support Team
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Hi @mina.rotari
Just tested the new version today and I get an error each time I use the crop. Rolling back to version 1.16 is not returning the error.
Have a look at the error and let me know if I should test anything else. I have tested on the laptop and the mobile phone and on each the new version is returning errors (see pictures)
Best regards,
Hi @serbanflorea77,
Thank you for your message and for sharing the details along with your observations!
I’ve checked with our Dev Team, and they are already investigating this error to identify the root cause. Please note that with the holiday season, it might take a bit longer than usual to address the issue, but rest assured, it’s a priority, and I’ll keep you updated as soon as there’s any progress.
In the meantime, if there’s anything else you’d like us to assist with, feel free to let me know. Your input is always appreciated!
Wishing you a wonderful holiday season! 
Best regards,
Support Team
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Hi @serbanflorea77,
I’m happy to inform you that a new version of the plugin, 1.18.0, including the fix for the issue you reported, has been successfully deployed.
Please update the plugin in your application to the latest version and let us know if everything works as expected. If you encounter any further issues or have additional questions, feel free to reach out—I’m here to help! 
Thank you for your patience and understanding while we worked on this fix. Wishing you a fantastic day ahead!
Best regards,
Support Team
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Hi @serbanflorea77 ,
I wanted to follow up and see if you’ve had a chance to go over the message we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.
We’re always here to assist and would be happy to help address any challenges you might be facing.
Looking forward to your reply!
Best regards,
Support Team
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Hi Mina,
Thanks so much for the update. I have tested the Crop on the Mobile phone and I don’t see the error anymore. Seems everything is working just fine. I have another question if you don’t mind. I have in one of the use of the Crop Input a situation when the image is not loaded in the main window. I have this particular case when I try to reload a different image. I tried to reset the values but is not fixing the problem. Is there a setting from the Crop Plugin that I can use to resolve this error?
Many thanks
Serban
Hi @serbanflorea77 ,
Thank you for your feedback and for letting us know the initial issue has been resolved—great to hear everything is working fine now!
Regarding the new issue you mentioned, I’ve tried to replicate it on our Demo Page but couldn’t reproduce the behavior. To assist you further, could you please share a Loom video of the issue with the debugger open? This will help us determine if the problem is related to your setup or something else.
Looking forward to your response!
Best regards,
Support Team
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Hi @serbanflorea77 ,
I wanted to check in and see if you had a chance to record a Loom video with the debugger open. This will help us better understand the issue and determine if it’s related to your setup.
Let us know when you have an update—we’re happy to assist further!
Best regards,
Support Team
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