Services Plugins FAQs

Crop Upload Image on the mobile

#1

I have implemented in my application the Crop Upload Image Plugin and it works as expected. I tried it also on the mobile phone and the crop process is not effective at all. Question… has anyone used this Plugin on the touch screen … I tried it also on an IPad and the same experience. Is there anything that I can implement only for the smaller screens to improve the user experience?

Many thanks

Serban

#2

Hi @serbanflorea77

Thank you for reaching out and for your purchase.:slightly_smiling_face:

To assist you more effectively with the question or issue you’re experiencing with our plugin, please provide us with additional information about your setup and what you’re encountering.
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Specifically, we’d appreciate it if you could share:

  • A detailed description of your use case.
  • Screenshots and screencasts show how you’ve set up the workflow, the plugin elements configuration, the problem occurring, and what you were expecting instead. For recording screencasts, Loom is a great option.
  • Please provide the type of device and operating system version you’re testing on and the version of the plugin you have installed. If error messages appear during screencasts, please make sure your browser console is open and send us a link to your recording.
  • If the plugin has an update available, could you try installing it to see if it fixes the issue? If the problem persists, please send us the more details requested above.

Thanks again and looking forward to your reply. :pray:

Best wishes,
Support Team
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#3

Hi Mina,

Thanks for your response. Here are some configuration details: My bubble version is up to date (see below). The version of the Crop Update is 1.16.0. The Plug in works well with the mouse but on the mobile phone (Iphone 13 with iOS 17.6.1) the controls are very cumbersome. The touch screen requires different use of the cropping surface and is not clear for me how your team has configured them. Maybe if you share the recommendations I can use them in my product to instruct the users how to zoom, modify size, modify shape. I created a movie using the plugin on the phone. See below

https://drive.google.com/file/d/1JiJGAcOkrpOz30C5R7ZgwSLT2feHnV0i/view?usp=sharing

Bubble Version
Bubble Version1495×202 44.3 KB

Thanks for your support and let me know if I can provide more configuration details

#4

Hi @serbanflorea77 ,

Thank you for sharing the details and the video! :pray:

I’ve escalated your question to our development team to better understand the touch screen behavior and provide clear recommendations for mobile use.

I’ll keep you informed as soon as I hear back from them.

Appreciate your patience! :blush:

Regards,
Support Team
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#5

Hi @serbanflorea77 ,

Thank you for your continued patience. :pray:

I wanted to share an update regarding the plugin. A new version has been successfully deployed on the test environment. This update aims to improve the mobile touch screen behavior for a smoother user experience.

I’ll keep monitoring the progress and will inform you as soon as the plugin has been deployed on the live environment.

In the meantime, if you have any additional observations or suggestions, please don’t hesitate to share them.

Thank you once again for your valuable feedback. :sparkles:

Best regards,
Support Team
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#6

Thank you Mina for the update. Looking forward hearing more once you deploy the new solution.

Best

Serban