Services Plugins FAQs

Docusign Extended plugin description leads to Plugin Error when copied

Good evening,

This pertains to your docusign extended plugin. Your plugin description page at https://bubble.io/plugin/docusign-extended-1544956410273x710726037912158200 has a key format. This key format, when copied and the proper items inserted, will lead to the following error whenever trying to use one of your plugin calls:

DocuSign Extended error: this header value for X-DocuSign-Authentication is not correct {“Username”:“MY_DEMO_ACCOUNT_EMAIL”,“Password”:“MY_DEMO_ACCOUNT_PASSSWORD”,“IntegratorKey”:“MY_DEMO_APP_INTEGRATOR_KEY”}

The reason? Your plugin page uses special unicode “ and ” characters instead of the ASCII ". These are the same characters that google docs uses, which is where the likely issue comes from. It took me about an hour to figure this out, and I was actually in the middle of typing a forum post asking for help when I discovered the error.

Hi @austin,

Thanks for reaching out and sharing it! Sorry about this one, we’ll have to update our docs.

Let me know if you encounter any other trouble with our plugin.

Best,
Alex

Hi @austin,

We have updated our plugin instructions in both places here and here.

Best,