Templates Plugins Courses

Docusign Extended Plugin Issues


I have recently purchased the Docusign extended plugin however there seems to be an issue whenever I try to make a call to get the relevant template or envelope.

Please could you advise on what I should do?

Hi @simon.jones, thank you for your message, and sorry for error you got with the plugin.

Can you please make sure you have added correctly your ‘server, account ID and envelope ID’ details.

Let me know if that helped :slightly_smiling_face:
Have a good day!

Hi Greg,

Thanks for reaching out!

On my plugin I only have the options like this:

It then asked for Json format for the X docusign Authentication. I am wondering why my settings seem to be different to yours?

Hey @simon.jones,

Can you please make sure you have installed the latest plugin version (1.5.0) on your side and see if the account ID field will be visible. Please check the screenshot for reference:

Screenshot 2021-09-15 at 11.58.10

Let me know if you manage to sort it out, or if there is anything else we can help you with.
Have a good day!