Services Plugins FAQs

Dragable RG doesn't work with Bubble Rich Text field

Hello - when I add the dragable RG plugin onto a rg that has the bubble rich text input the rich text input stops working properly. I am unable to set any of the properties of the text like bold, font etc. As soon as I remove the dragable plug in then the rich text input works properly again.

Hello @wardey0513,

Thank you for reaching out to us.

First, could you please confirm if you are referring to the Drag & Drop to Reorder RG Plugin?

We have tested the plugin in the configuration you mentioned, with a Draggable RG element in an RG containing a RichTextInput element, but were unable to replicate the issue on our side. To better understand and address any potential problems, could you share more details about your setup?

We would appreciate screenshots and screencasts showing your workflow setup, the plugin element, how you set up everything in the RG, the issue you are experiencing, and what you expect to happen. For recording screencasts, I recommend using the Loom tool.

Please make sure to record the video in step-by-step mode with the browser’s console visible, in case any error messages appear, and share the link with us.

These details will assist us in reproducing your setup on our side and investigating further.

Thank you once again, and I look forward to your reply.

Best regards,
Stefan

Hi, yes confirmed thats the plug in I am using.

Video attached. showing where rich text works when drag and drop is not enabled and rich text doesnt work when drag and drop is enabled.

Thanks

Hello @wardey0513,

Thank you for your message and for providing the video.

Upon further testing, I was able to reproduce the issue you described. It seems there is indeed a problem when a RichTextInput element is inside a Repeating Group used by DraggableRG element.

I have forwarded all the necessary details to our development team for a thorough investigation to determine the cause of this behavior.

I will keep you updated as soon as we have more information on this matter.

Thank you for bringing this to our attention. If you have any other questions in the meantime, please feel free to reach out. :pray:

Wishing you a great day ahead!

Best regards,
Stefan

Hello @wardey0513,

I hope this message finds you well.

I’m writing to address the issue you reported a few days ago regarding the RichTextInput element not functioning as expected when set as draggable. We have thoroughly investigated this issue and found that setting the RTE directly as draggable overrides some of its attributes, which is why you can’t apply styling as intended.

However, I have good news! The plugin allows you to set a handler, and when you use this feature, everything should work perfectly. You can simply add a group or an icon, assign an ID Attribute to it, and then add the ID in the DraggableRG element(image). We’ve created a test page with an example to demonstrate how this works.

Could you please try this solution and share your thoughts and feedback? If you have any further questions, don’t hesitate to let me know.

Thank you once again, and I look forward to hearing from you. :pray:

Best regards,
Stefan

Hi @Stephan - Thanks for the update. I’d say this is a partial workaround vs a solution as it does work better than before but :

  • It forces me to use a drag handler OR

  • If I use a group instead of the drag handler then the drag area is limited to only where there aren’t any elements. For instance if the group spans an input box or text element and I try the drag action by clicking an dragging on those elements it doesn’t drag.

Let me know if you have any questions.

Thanks,

Ward

Hello @wardey0513,

Thank you for reaching out.

You can move the entire cell by using the handler, specifically you select a group for this and use it’s ID Attribute in the plugin element, as demonstrated on the test page shared earlier.

Regarding your other question, yes, you can initiate the drag action from where the group (handler) is located, if that’s what you meant.

Please let me know if you have any other question or if there’s anything else you need assistance with. Wishing you a wonderful day ahead!

Best regards,
Stefan