Services Plugins FAQs

Easy File Downloader Breaking

Plugins
#1

Hello zeroqode team,

I have purchased a plugin “Easy File Downloader” for the purpose of image downloading on bubble.

It is the only succesffull solution I have found on image downloading within Bubble.

However, this plugin only works 10% of the time.

When I first put it into my app and set up the workflows everything works fine.

However after that, the plugin breaks and I constantly get errors even though nothing has changed and it initially worked.

Here is an example of the output error I am getting when downloading after it breaks:

image
image926×94 5.27 KB

Any idea as to why? Or is there another work around for consistently downloading images on Bubble?

Thanks.

#2

hello any help??

feel like i got scammed buying this plugin since it just breaks like this

#3

Hi @artistdata22 ,
Thank you for your message and purchase.

Did you check the Plugin editor page: zeroqode-demo-07 | Bubble Editor, please try to reproduce the same setup on your side and see if the same issue appears.

I’ve carefully checked the plugin live demo page and couldn’t reproduce the same issue on my side.

If it’s convenient for you, please provide more details regarding your use case.
Namely, screenshots and screencasts of your workflow setup, plugin element, the issue you see, and the expected result, for screencast recording I can suggest using the Loom tool.

Please record a video in step-by-step mode with the browser’s console enabled, in case there are any error messages there, and share a link with us so we can understand better your use case.

These details will help us reproduce your setup on our side and look into it.

Thank you once again and looking forward to your reply.
All the best, :pray:

#4

THIS IS MY SETUP: I FOLLOWED EXACTLY LIKE ON YOUR DEMO:

Insert file downloader element into page:
I did that, screenshot here:
image

Next, insert button element I will pair with for download in workflow:
I did that, screenshot here:
image

Next, go into workflow and copy same workflow that you have in the demo page, I DID THAT SCREENSHOT HERE:

image
image822×210 7.68 KB

image

Now let’s test it:
I test it on my page, it gives me the correct link for download and everything, screenshot here:

image
image1913×284 10.9 KB

Notice at the top right of this screenshot, the error, here is a screenshot of the error:

image
image1455×499 22.2 KB

wonder what it could be? A broken plugin? thats being sold on the bubble marketplace?
Pretty scammy if you ask me that a broken plugin is being sold.

Please tell me what I did wrong in my workflow, i literally copied exactly as the demo page and shown in this post.

#5

Hi @artistdata22,
Thank you for your reply.

Can you tell me if the Data Source of the Dynamic Link and File Name is located inside your Bubble database or if you receive this information via an external API?

image
image380×516 39.4 KB

Due to the fact that we have additional questions regarding your setup, can you please add our Support Team email to the list of collaborators to your application and provide a link to your app? This will allow us to check your settings and reproduce them on our side to find the issue.

To add our Support Team as a collaborator, you need to do the following steps in the Bubble Editor:
Settings > Collaboration > Add email support@zeroqode.com

Note: avoid the warning message regarding the plan, as we are an agency and you can easily add us to your collaborators.

Also, please tell me the name of your app, share the link to your editor, the name of the page, and the group where to locate the plugin element and workflows.

Looking forward to your reply. :pray:
Regards,

#6

The image data is stored on the API I am using, not Bubble, and it is retrieving the image through there.

You can ask me the questions here, there is no way I am adding you guys to my app, to many things could go wrong such as your team stealing what I am working on or sabotaging it. That is a crazy request to ask of me especially after I said I feel like you guys are trying to scam me.

As I said in original post, it works on first download click, then it breaks anytime after that. And I showed you a detailed screenshots and explanation of what is happening and exact setup.

Are you trying to cover up your tracks for this scam plugin? If the issue can’t be solved, it’s simple, we just need to remove this plugin from the marketplace so others can’t get scammed.

#7

Hey, can we work faster here?

Already been 2+ days.

It doesn’t take this long.

#8

Hey, why are you and your team ghosting me?

Selling scam plugins on the marketplace?

Lets work together to get this scam solved or your plugin removed, one of the two solution is going to happen.

1 Like
#9

Hello, @artistdata22.
Thank you for your patience :pray:

We have tried to replicate your use case, using our plugin and external API as a data source for image downloading (I used Bing Image Search). Please see my setup, it is actually super simple and is almost the same as yours:

Summary

Please see my test page work in motion:

Taking into consideration the fact that the plugin works normally on our test page, there is an assumption that the root cause of your issue might be in the image data source you have OR in some third-party plugin that you are using in your app (it can interfere the Easy File Downloader plugin work).

To verify this assumption, can you please tell me what exact API source you are using as an image data source? Also please create a short video record or a few screenshots of your browser console, at the moment when you are getting the above-mentioned error. It might point out the error’s origin.

Thank you so much :slightly_smiling_face:

#10

I really dont think you are taking into consideration my problems here.

I’ve HIGHLIGHTED in previous posts exactly what is going on.

You can a video? Sure. Watch This:

As you can see there is an error in the code… shown at the end.

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image984×174 27.1 KB

#11

@kate ^^^^^^^^^^^^^^^

#12

Here is also the image URL for example

512×512 33.2 KB

#13

Hi @artistdata22 !

My name is Julia and I am a product manager at Zeroqde.

Firstly, let me assure you that the support team really wants to help you. By asking the access to your app my colleagues want to check the problem inside your app in order to find a solution because this use case is not reproducing on our side. But we understand if you are against that practice. In this case, our hands are tied, again because we cannot reproduce the issue on our side.

It would be no exaggeration to say that our products cover a big part of the Bubble marketplace. We always strive to improve, update and fix the plugins, and value our reputation. Also, our support team is doing their best to be in touch with the users, assisting them.

And now we get to the point. The support team double-checked the plugin using the API data source as well and could not reproduce the issue. Anyway, sometimes it happens that there is a difference between our plugin version (it is the dev version) and yours (the production version). That’s why we can ask for access to your app, to check the plugin (production version) inside your app. Additionally, there could be other reasons like other plugins, js scripts, wf logic or the way how the plugin code is running etc. The access decreases the time of investigation and helps to resolve the issue much faster and more productively.

We don’t want to lose you as our user, but we want you to enjoy using our products that will realise all your ideas.

What do you think of all of the above? :slight_smile:

#14

Hey @Julia , thanks for the reply.

Like I said before, I’m not going to allow editors access to my application, however I do appreciate the fact you and your team wants to solve this problem.

A possible solution for this is we can hop on a call and I can screenshare and your team can troubleshoot the problem that way.

Like I said in previous posts, I have outlined exactly everything.

Lets set up a call ASAP, today or tomorrow work?

#15

Just a reminder, this is your plugin that is breaking and it is your job to ensure plugins on the marketplace work. Saying your hands are tied is a scamming tactic.

Like I said we can hop on a call and I can screenshare, but I am NOT giving your team access to my app

#16

Hello @artistdata22 !

Ok, I got it. :slight_smile:

That is why we are trying to figure out what the problem is, since the reasons may not be directly related to the plugin itself.

Ok, I understand your point. I am afraid, we can provide support only via forum or e-mail. But I have a solution for you, anyway. I created an app with the plugin. In the app, there are two pages: one with a test case from our side, and the second one with the empty Repeating group + plugin. All you need to do is to set the data Source for the Repeating Group in order to recreate the use case from your app and configure the plugin action. Thus, we can check the production version of the plugin with your use case.

  1. Page with our test case where we provide a workable example where we’ve used the External API as a data source for the repeating group.
  2. Page with the empty Repeating Group + plugin for your use case. We expect you to set a data source for the repeating group that you’ve used in your application and configure the plugin action to let us investigate exactly your use case.
  3. In case the created page and its logic are not convenient for you, please create a New page with the exact your use case.

The link for the test page we’ll send you in DM.
Hope this will help to resolve the issue. Looking forward to hearing from you.

Best,
Julia :slight_smile:

#17

replied in dms, check dm. or do i have to wait another 3 days for a reply? lol

#18

Hey @artistdata22 !

Replied in DM.
The support and dev team are not available on Weekends.

#19

Wow, even in DM’s the service is still ASTRONOMCALLY SLOW.

Maybe you just moved the convo to dms so people on the forums could not see how bad of treatment zeroqcode gives their customers?

Lets get this going its been far to long already. @Julia @Igor @kate @levon

#20

I deserve some form of compensation at this point.

Scammed for my money and MY TIME more importantly.