I have been using the Rich PostMark email plugin since last year and it has never failed me but it stopped working this morning. The emails stopped delivering and I don’t know why… Any help provided will be much appreciated. thank you!
Hello @techsupport,
Thank you for reaching out to us.
I’m sorry to hear about the issue you’re encountering. To help us better understand and resolve the problem, could you please provide us with a bit more information? Specifically, could you confirm the version of the plugin you are using? Please ensure that it is the latest version, “1.11.0”.
Additionally, could you share screenshots or screencasts of your workflow setup and the issue you are experiencing? Also, please check the ‘Inspect Element’ tool for any errors and include that information if possible. Lastly, could you please recheck your Server key, and if possible, obtain it again to ensure it is correct?
Thank you once again, and we look forward to your response.
Best regards,
Stefan
Hello @techsupport,
I hope this message finds you well.
I just wanted to follow up on my previous message to see if you were able to check the version of your plugin and gather the requested information. Your insights are crucial for us to address any possible issues effectively. Please let us know at your earliest convenience.
Thank you for your cooperation! 
Best regards,
Stefan
Hello Stefan,
Thanks for your support. I exceeded my free trial that’s why I have the problem. It’s working fine now.
1 Like
Hello @techsupport,
Thank you for updating us on your situation.
I’m glad to hear you’ve identified the cause of the issue and that everything is functioning smoothly again. I hope this didn’t cause you too much inconvenience. Please don’t hesitate to reach out if you need further assistance or have any questions—we’re here to help!
If you’re happy with the plugin, we would truly appreciate it if you could take a moment to leave a review. You can do this by going to the Plugins tab in the Bubble editor, searching for our plugin by name, and giving it the stars you think it deserves. Your feedback is incredibly valuable to us.
Thank you once again, and I hope you have a wonderful day ahead.
Best regards,
Stefan