Services Plugins FAQs

Error with DocuSign Extended plugin

Plugins
#1

Hello Zeroqode team! I ran into a problem using your plugin for Docusign

Mistake:
The service DocuSign Extended - Create & Send Envelope just returned an error (HTTP 400). Please contact the plugin author directly for feedback. Raw error:

{
“errorCode”: “TEMPLATE_ID_INVALID”,
“message”: “Invalid template ID.”
}

I have two Docusign accounts - a developer account and a user account. The plugin contains information on your example {“Username”:"", “Password”:"", " Integrator Key":""}

When sending a template, I use the DocuSign Extended - Create & Send Envelope action
In the (body) JSON object, I substitute the template ID from the user account.

With the template ID from the developer account, everything works fine. However, when using the id from the custom one, I see an error.

Can you help me with my problem? I hope that this is within your competence

Thank you in advance!

#2

Hello, @marova.alesya
Thanks for reaching out.

First of all, can you please add some details on the “Custom account” for the Docusign? I’m afraid that it is possible to create only the Developer one here.

Please note, that in order to work with the DocuSign Extended plugin, you should create and use only the Developer account, not the custom one.

Looking to hear you soon.
Best regards,

#3

Hello Ecaterina
Thank you for your response!

I have a developer account and the plugin works with it.
Please tell me how I can use your plugin and send documents without watermarks (development only)?
In order to get rid of watermarks I tried using a user account.

Thanks again

#4

Hello, @marova.alesya

As was mentioned, this plugin works only with developer accounts ( and their keys), but I’ve got your idea :slightly_smiling_face:

Please note that you can remove the watermarks, following the official documentation for DocuSign:

image
image1019×749 30.7 KB

Please take a look at this information and try to disable it.
Best regards,