Services Plugins FAQs

FB plugin not working

Plugins
#1

Hi,

I’ve installed the FB pixel tracker plugin on my Bubble app. This is the message I get from the FB Pixel Helper. On Chrome.

ERRORS
We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.

I’ve done nothing but put my FB pixel into your plugin.

thanks,

Debbie

#2

Hello,
We have tested it on our end but ti works just fine. Please make sure, that you pasted the correct ID twice with no white-spaces around
The ID you can find or in the URL as parameter &pixel_id=#NUMBER#&
Or on the Dashboard.
If the problem persist, please share with me access to the editor, so we can check it for you.

Regards,
Karel