Services Plugins FAQs

Fullscreen Video Doesn't Work Air Native

Native Apps
#1

Hi, I have a mobile app on the App Store and Play Store. I’m having an issue with full screen mode on the Android app. For some reason, it will not allow full screen mode on the Android app but it works fine on the iOS app. It doesn’t seem to matter which player I use for the app. The app is MPM Max. Is there a quick fix for this issue?

#2

Hi @rgnldbrks ,

Thanks for reaching out! :pray:

To better assist you, could you confirm the following:

  • Are you using one of our plugins for the app, or is this a custom setup with JavaScript code?
  • If you’re using a Zeroqode plugin, we may be able to provide more specific guidance based on your setup.

If this is an issue related to the wrapper code, it might be worth considering a rebuild with an updated wrapper, which could resolve the issue with full-screen mode on Android. The Android version of your app may require some tweaks, especially if the original wrapper code is outdated.

Let me know a bit more about your setup, and we can guide you on the best way to proceed.

Looking forward to your response! :sunflower:

Best regards,
Support Team
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#3

Hi, thanks for the response. Based on my research, the fullscreen issue on Android is a known issue with wrapped applications. Zeroqode did a rebuild for my Bubble app for both iOS and Android about a year ago. How would I go about tweaking or updating the wrapper to fix the issue? I’m not using the Air Native Plugin but I am using a video plugin to play videos in the app. https://bubble.io/plugin/videojs-advanced-1608469100580x213930232373051400

#4

Hi @rgnldbrks,

Apologies for the delayed response over the weekend, and thank you for your patience! :pray:

Regarding the fullscreen issue on Android, unfortunately, since the VideoJS Advanced + MUX (All Media) plugin is not one of our plugins, we are unable to provide specific support for it. As a result, we cannot confirm the behavior on our side or offer guidance on how to tweak the wrapper for that particular plugin.

If you are experiencing this issue with a custom wrapper or the VideoJS plugin, I would recommend reaching out to the plugin’s Contributor or checking their documentation for any potential solutions or workarounds.

I hope this helps! :sunflower:

Best regards,
Support Team
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#5

Thanks for the response. The issue isn’t with the plugin, it’s with the wrapper. It doesn’t matter which player I use, fullscreen capability will not work on Android inside the wrapper. YouTube player, same issue. But only on Android, iOS fullscreen works fine.

#6

Hi @rgnldbrks,

Thanks for the clarification!

Our plugins are primarily designed to work seamlessly with web apps, and there may be some limitations when it comes to mobile environments, especially inside wrappers.

Since you’re encountering this issue specifically on Android, I would recommend reaching out to our Air Native team at native@zeroqode.com. They may be able to provide a more tailored solution for your use case. When contacting them, please include as many details as possible, such as:

  • The plugin you’re using
  • The name of your app
  • A screen recording of the issue from your mobile device
  • Device name and OS version
  • Any other relevant information

This will help them better understand the problem and assist you more effectively.

I hope this helps, and let me know if you have any other questions!

Best regards,
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