Services Plugins FAQs

Help with Stripe

Hi, so I have stripe marketplace place express and am experiencing some errors when trying to assign a card to a customer. My goal is; when a customer presses “add card”, it will create a new customer on stripe alongside their card details. However, I am experiencing errors when trying to create a card token. Please could anyone help?


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I would be grateful for a step by step guide on this, I cant see what I am doing wrong. Thanks in advance.
Cole :slight_smile:

Hello, @gloverstravels
Thanks for reaching out.

Please allow me to mention that with the Stripe Marketplace Express plugin you can create a customer and add a possibility to create a card, or to add a card to an existing user in the platform.
Appeared error is related to the “payment required”, thus some steps are incorrect.

In order to find the correct settings, allow me to advise you to take a look at our Demo Page, where you can find the right workflows:


Please check all these settings al let me know if you were able to fix them.
Best regards,

Hi there,

Thanks I have resolved that issue. However may I ask the following;

I am trying to charge the seller a fee on completion of a sale, however I can’t seem to find a way to do so without charging the customer. Then, when I try to only add a fee it is set at £0.77 and cannot be changed. Please could you advise?

Hello, @gloverstravels!
Sorry for the late reply :pray:

If you are using Bubble’s free Stripe plugin.
The “fee” functionality is provided alongside the “charge user” action and can be proceeded only at a time some user was charged.

If you want to have a separate “charge fee” action for the seller, you can create an additional “charge user” action, and adjust it to your own use case conditions (to get the fee exactly when you find it optimal).

Hope my answer will be useful for you! Please let me know if you have any other questions.
Have a good day. :slightly_smiling_face:

Hi, thanks for the reply. So would there not be a way to charge the seller on completion of the sale? I know there is an option to “charge a customer”, perhaps I could input the sellers details? When I try to do this no charge is recorded. Please can you advise?

@gloverstravels,

Let me please ask for some advice from our developers on this point. I’ll get back to you as soon as I have useful feedback.

Stay tuned! :slightly_smiling_face:

Hello, @gloverstravels
Thanks for your question.

Please allow me to mention, that it is possible to create the required functionality. There are a few possibilities for this.
The first one is “Charge a user”, where you should indicate the user with the seller status:
image

Another one is to pay for the order on the platform, and after it, the platform itself sends the amount to the seller ( But holds the fee).

Hope it will help you.
Best regards,