Services Plugins FAQs

HTML5 Video Player error

Help Needed
#1

I keep getting this error from the html player

The plugin HTML5 Video Player / action Play a HTML5 Video Player threw the following error: TypeError: Cannot read properties of undefined (reading ‘play’)
at eval (PLUGIN_1544679421691x581364656889921500/HTML5-Video-Player-element_action–HTML5-Video-Player-Play-.js:3:2349)
at https://wimy.io/package/run_debug_js/1d736b15ffdf5b2a7bb55effcbf3d0a8a8faff1ddab9671fb9b28a3b8d846225/xfalse/x27/run_debug.js:599:651 (please report this to the plugin author)

It then causes my bubble web app to crush

Kindly look into it or advice on the best way forward,

i am using the later updated one

#2

Hello @gkariuki ,
Thank you for contacting us.

We have checked our plugin demo page and did not find the problem you mentioned above, please customize your plugin as shown in our demo editor page and documentation.

Also, here are some tips on how to possibly fix this problem

The error message from the HTML5 Video Player plugin, specifically TypeError: Cannot read properties of undefined (reading ‘play’), indicates that the plugin is trying to call the play function on an undefined object. This error usually occurs when:

  1. Video Source Not Loaded: The video source may not be properly set or loaded when the play action is triggered. If the source URL is missing or invalid, the player object remains undefined, causing this error.

  2. Element Not Initialized: The HTML5 Video Player element may not have fully initialized before the play action is triggered. If the action is called immediately after page load, try adding a short delay or ensuring the video element is fully loaded before triggering play.

  3. Plugin Bug or Incompatibility: If you’re using the latest version of the plugin and this error persists, it might be a bug. In some cases, updates may introduce compatibility issues or new dependencies. If possible, try rolling back to an earlier plugin version or contact the plugin author for further assistance.

  4. Conflict with Other Scripts or Plugins: Sometimes, other scripts or plugins running on the page might interfere with the HTML5 Video Player’s functionality. Check if disabling other plugins or custom scripts resolves the issue.

Suggested Steps:

  • Verify Video Source: Double-check the video source URL to ensure it is valid and correctly set.

  • Delay the Play Action: Use Bubble’s workflow to add a slight delay before triggering the play action.

  • Contact Support: If the above steps don’t resolve the issue, reach out to the plugin developer with details of the error.

Please note: That this is a general suggestion from our developers who can help solve the problem

Best Regards,
Anton

Support Team
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#3

Hi @AntonZ

Thanks again for the previous response.

I wanted to report another issue I’m experiencing with the HTML5 Video Player plugin. I’ve enabled the thumbnail image option, and I’m dynamically setting it to match the current video’s thumbnail.

However, I’m running into a problem where the thumbnail doesn’t reset or update to the new video when the page reloads. It only updates correctly if I manually refresh the page.

I’ve attempted to run a JavaScript workflow to reset or reinitialize the player, but it seems the way the plugin is packaged, I can’t reliably force a reset or re-render of the thumbnail on page load.

Would it be possible to look into this behavior or suggest a workaround? And if this is something that could be added as an enhancement to the plugin (e.g., a reset or reinitialize action that also updates the thumbnail), that would be greatly appreciated.

Thanks again for the support!

Best,
@gkariuki

#4

Hey @gkariuki ,
Thank you for your reply.

To understand better your use case, would it be convenient to share the following information:
​
-Screenshots/Video of your plugin element’s configuration.
-Workflows associated with the plugin.
-Any additional details you believe are important for us to replicate and understand your use case.
​
Looking forward to your reply.
​
Best Regards,
Anton

Support Team
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#5

Sure, i will do that

#6

Hello @AntonZ ,

I sent a loom video to to your inbox.

Kindly do have a look and let me know.

Thanks

#7

Hey @gkariuki ,
Thank you for your reply.

I received your message in DM and have already responded to it.
Please check it and provide the additional information I requested.

Thank you and have a great weekend!

Best Regards,
Anton

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#8

Hello @AntonZ ,

I got back to you with more details.

Kindly let me know if you need any more clarification.

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