Services Plugins FAQs

HTML5 Video player issue on iOS devices

My users are having trouble with videos being extremely pixelated on iOS phones and tablets. I noticed an updated version of 2.21.0 and applied it. BUT they are still having trouble. Anyone know a work around?

Hola @kurt2 ,
Thank you for contacting us and sorry for the long wait due to the weekend.

We tested the plugin on Iphone 10(IOS 16.3.1) and 11(IOS 17.6.1) on our demo page and found no issues with the quality you mention above.
Also, we have recorded a video for you where you can see that the plugin works as it should.

Please visit our plugin page where you can find the demo page as well as documentation to help you customize the plugin.

Have a nice day!

Best Regards,
Anton