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I face some issuse in air document viewer plugin

Plugins
#1

Screenshot 2025-05-14 123702
Screenshot 2025-05-14 123702757×655 13.6 KB

im trying to open this url - https://blueshirt-backend-dev-databank-resume-files.s3.ap-southeast-1.amazonaws.com/91cb96e6-0aae-43f7-91dd-6da3829a3fd3/48def37a-d428-4839-bfc8-8069e11a21bb/1745471542/sample_cv.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIA2FBP7U5JJ54OPZSV%2F20250514%2Fap-southeast-1%2Fs3%2Faws4_request&X-Amz-Date=20250514T071123Z&X-Amz-Expires=3600&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFcaDmFwLXNvdXRoZWFzdC0xIkYwRAIgJqhtQkT2BHPvtLUqpRD3SkwRvF6X36M4IvvN22wPwlsCIBsrRBP%2Bi3i5Q07yWjUwG3LAMLaK6jHYi4k55d%2B%2FrPbxKrYDCBAQABoMNjk4MDMyODI2MTk0Igx%2BFu5uD4EXZmF%2BkWUqkwO2Z6d%2BT3LazWxcurartq6%2FYq6sUkHqDYAWLuxV4DT30W19D3c4wYIwF6NiZI7UZAQrZcy363nc%2Fyejg8emqEQNFZqRNmI7vDhkQ7fanIBHHcOBn6akf%2B%2BWbyFazLwKlkESd1cqR5qxrXYpTJBgAJmIC380YiSz53tdg72YSZp4K6POaMTnHzAlJ7fgF5lJY4xr2yMD8%2FkvUlNIkpEkv5xks3LO9T6erRErhSyTRq1yvuqWfaxBwq6gyFB%2BOhLp0v25aem5AeDX4gAGxEo8%2BAc0WLsfBLzr5c6ONvZ3aw3nu0htjdo2J0VTN1RiO7S5sOGg03KpMqxU33IaQjcqTkN2mKkX0VWPCdIeYntvghQW7r8qem5Nmyimxk%2Fm93bB0fbrkArpb0n74vxTvnpN%2Ft1cwCUsZ3%2FD029LSoHuI1hMpO9QcXnijNrM2kx5vnkQhF%2Bo6tsUbb19%2F522%2BPiKOgHLR7MN2nlEuDUqGSCfKkJ3ytNceiboYlhXaTsWGQIqBM%2FFQYjzf1NxstIwFaJY5H%2Bu%2BGqoMOiBkcEGOp8B5qf0NbZKGrXcrIvLhTugWQTLz%2BmfQsszVu4vbd6c7%2BQIdIUTWAj02PdgCSJAeVXIyOOPy4JememVJRUcGBQ8FXPKpzU7dGNPMDGlLSgInn7%2BcCXxpZvLRlWdttfApP1Wbzl1hBZ5QKEyi3%2BbgkoxtQgaHqeNCSYwcdC%2FNHpyiqjNdeAOe08aGpeZK0fnhgXRNqgqssuxnqMO3eMrEjzI&X-Amz-Signature=35c0ff08a7c080e43820aa8edba9ebab862c5d0e6e5a1fb572390f8c13b10f07&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject

but not opening in air document viewer , its open source

#2

Hi @arun.goldenaxe ,

Thanks for reaching out! :pray:

If the document isn’t opening in the Air Document Viewer, one common reason could be privacy rules or access restrictions on the file URL. Even if the file is hosted on an open-source S3 bucket, temporary signed URLs (like the one you shared) can be subject to expiration or permission issues, which may prevent proper preview in the plugin.

Here’s what we recommend:

  • Double-check the file’s privacy settings to ensure it’s publicly accessible.
  • Test the URL separately in a browser to confirm it opens correctly outside the plugin. If it doesn’t, the issue likely lies with file access or expiration.
  • Compare your setup with our working example on the demo page: Air Document Viewer Demo
  • Also, take a look at the plugin documentation here for more detailed guidance: Air Document Viewer Docs

If after checking these points the issue persists, feel free to share more details about your configuration and we’ll help point you in the right direction.

Best regards,
Support Team
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#3

Hi @arun.goldenaxe,

Just following up to see if you were able to check the file privacy settings and test the URL outside the plugin.

Were you able to compare your setup with our demo page and review the documentation? Here are the links again for your convenience:

If you’re still facing issues or have any questions, please don’t hesitate to share more details. :pray:

Looking forward to your update.

Best regards,
Support Team
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