Templates Plugins Courses

Iframe simplified


#1

This plugin doesn’t seem to work on smart phones… am I missing something?
Thanks.


#2

Hello, Andy.

Thank you for you message, we checked on our side and the plugin works fine on the mobile phones (iOS and Android) ones. Could please check it on other devices or try a different browser.

Regards,
Dumitru.


#3

Thanks Dumitru,

I have been unable to get the iframe simplified plugin to work in a Chrome browser on Android and it only works properly on iPhone in portrait view. Any suggestions to debug it?

Andy


#4

Hello.

Could you please offer more details on what app pages you try it as well as some screenshots of workflow and conditions.
As for debugging guess we’ll need access to your app in order to help you debug this. Please add [email protected] to your app and open permissions access.
Thanks.

Dumitru.


#5

Thanks for your support Dumitru,
Having done some testing on different devices using different browsers, it seems that the problem may be just an anomaly associated with using the Chrome browser my Samsung Note 3. Although it is a bit frustrating not being able to use my hand-held device to test my Bubble app, it appears to work on most other devices.
Andy


#6

Apologies for the multiple posts but the problem now appears to be associated with a particular Chrome browser profile I have been using. I cleared the browser cache and browsing history then logged out and in but am still unable to get the iframe to load when logged in as this user. Any suggestions?
Thanks,
Andy


#7

Hello.

For this particular case we’ve made tests on both sides, yours and ours on quite a few devices. Since it’s working on most of them if not all, and the issue is tied to Chrome account this is odd so the suggestion would to use another Chrome account or sign out from the current one for your workflow.
The case is strange enough seeing the how the issue can’t be reproduced with a specific set of steps, so even if our developer would debug it he wouldn’t find anything particular. But if you really need, you can add him for debugging add [email protected] to your app and open permissions access and preview.

Regards,
Dumitru.


#8

Thanks Dumitru, how do I close this thread?
Andy


#9

Hey Andy,
no need to close the thread, thank you! :slight_smile: