Important AGORA Plugin Fix and Suggestion

[rodrigoaoliva1]

Hi, I noticed that when using the Agora plugin for a conference, a participant’s video disappears completely when they turn off their camera. This can be confusing for others, as it makes it seem like the user has left the conference when they are actually still present.

Here’s a demonstration of the issue. I’m turning off my camera and my camera is hiding but I am still participant in the conference: Screen capture - 5f6716d9ccb74152ee9117f088adfe34 - Gyazo

Another suggestion is to provide an option to place the Agora element inside the remote-users group. Currently, the Agora element is positioned outside of the remote-users group, which means I have to manage responsiveness separately for both. This is quite a hassle since I want them to share the same responsive behavior and dimensions. Making the Agora element a child of the remote-users group would be extremely helpful and shouldn’t be too difficult to implement. See the screenshot for reference on what I’m trying to achieve:

Agora element when placed outside of the remote-users group (how it currently is):

When placed outside of the remote-users group:

[mina.rotari]

Hi @rodrigoaoliva1 .

Thank you so much for your valuable feedback! We really appreciate you sharing these insights with us.

The issue with the video disappearing when the camera is turned off is definitely something we’ll bring to the development team’s attention for a future update. We also agree that placing the Agora element inside the remote-users group for easier responsiveness management is a great suggestion, and I’ll be sure to pass that along as well.

In the meantime, here are a couple of potential workarounds for the video disappearing issue:

1. Custom Placeholder for Video Off: You could set up a custom placeholder image or text (like “Camera Off”) to appear when a participant’s camera is turned off. This would let others know that the participant is still in the conference.
2. User Status Display: Another option is to create a small status indicator next to each participant’s name (e.g., “Camera On” or “Camera Off”) to visually inform other users about their status, even if the video feed is turned off.

If you’d like to prioritize these updates and move forward with a quicker solution, you can complete the customization request form here: Customization Request Form. This will help speed up the process if you need a faster turnaround.

Thanks again for your feedback, and feel free to reach out if you have any more suggestions or questions!

Best regards,
Support Team
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[rodrigoaoliva1]

Hi, thanks for your response!

How can I set up a custom placeholder image or text (like “Camera Off”) to appear when a participant’s camera is turned off when there’s multiple participants on a conference? If there’s only one participant, then sure, I can just add a placeholder behind the remote-users groups and it will become visible if the one participant has its camera off. But when there’s multiple, all participants are shown inside of a single group with the ‘remote-users’ ID and the plugin doesn’t seem to offer a way to detect if a specific participant has its camera off and no way of adding a camera off placeholder to each participant ‘video container’.

I tried adding a placeholder for participants who turn off their cameras using custom code. However, since the entire video player element disappears when a participant turns off their camera, the custom code is also removed, making it ineffective.

[mina.rotari]

Hi @rodrigoaoliva1,

Thank you so much for the detailed feedback! We truly appreciate you taking the time to share your thoughts with us.

I completely understand the challenge you’re facing with the disappearing video and custom placeholder for multiple participants. It sounds like a tricky situation, especially when dealing with dynamic participant lists in a conference setting. I’ve passed your request along to our development team, and they’re currently looking into potential solutions for this. I’ll be sure to keep you posted on any updates or progress.

We’re always striving to improve our plugins, so your insights are incredibly valuable in helping us make them even better!

Thanks again for reaching out, and please don’t hesitate to let me know if you have any more ideas or questions in the meantime.

Best regards,
Support Team
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