Thanks for reaching out. Have you tried to follow our docs here and make sure everything is set up properly?
If you still encounter any problems, please go to Settings - Collaboration tab within your editor, add our email@example.com account to your collab list.
Also, please tell us your app project name and page title where this problem occurs on test.
Note: avoid the warning message regarding plan, as we are an agency and you can easily add us to your list.
We’ll investigate it inside your editor and get back to you asap!