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Issue with AWS PDF Upload on iOS Devices - Bubble Page to PDF Plugin

Plugins
#1

Hello,

I need support with the “Bubble Page to PDF” plugin. Some clients of my SAAS have reported an issue where the generated PDF file upload is not being saved to AWS. I tested it on my end, and this problem only occurs on Apple devices running iOS, such as iPhones and iPads, both on Safari and Chrome. When tested on computers and Android devices, it works correctly.

I added a button to generate a PDF on the 404 error page below to make it easier for you to test. As you can see, the file upload works correctly in the File Manager on all devices except iPhones and iPads. Please note that Zeroqode is already set up as a collaborator on Bubble. My app ID is “novosistemafelipe.”

Could you check this and help me out? Thank you so much!

#2

Hi @br.felipesantanna

Thank you for reaching out and providing detailed information about the issue. :pray:

We’ve received your request and are currently looking into it. I’ll keep you updated as soon as we have more information or require further details from your end.

Thank you for your patience! :sparkles:

Best regards,
Support Team
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#3

Hi @br.felipesantanna,

Thank you for your continued patience! :pray:

I wanted to let you know that this case has been escalated to our Development Team for further investigation. They are thoroughly reviewing the issue to identify the root cause and will work on a resolution.

We’ll keep you updated as soon as we have any further insights or progress to share. In the meantime, please don’t hesitate to reach out if you have any additional questions or observations.

Thank you for your understanding!

Best regards,
Support Team
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#4

Any news?

Best Regards,

Felipe.

#5

Hi @br.felipesantanna ,

Thank you for following up! :pray:

Our Development Team is still actively investigating the issue. We understand how important this is and appreciate your patience as we work toward a resolution.

We’ll keep you informed of any updates as soon as they’re available.

Please feel free to reach out if you have any additional questions or concerns in the meantime.

Best regards,
Support Team
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