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Issue with AWS PDF Upload on iOS Devices - Bubble Page to PDF Plugin

Plugins
#1

Hello,

I need support with the “Bubble Page to PDF” plugin. Some clients of my SAAS have reported an issue where the generated PDF file upload is not being saved to AWS. I tested it on my end, and this problem only occurs on Apple devices running iOS, such as iPhones and iPads, both on Safari and Chrome. When tested on computers and Android devices, it works correctly.

I added a button to generate a PDF on the 404 error page below to make it easier for you to test. As you can see, the file upload works correctly in the File Manager on all devices except iPhones and iPads. Please note that Zeroqode is already set up as a collaborator on Bubble. My app ID is “novosistemafelipe.”

Could you check this and help me out? Thank you so much!

#2

Hi @br.felipesantanna

Thank you for reaching out and providing detailed information about the issue. :pray:

We’ve received your request and are currently looking into it. I’ll keep you updated as soon as we have more information or require further details from your end.

Thank you for your patience! :sparkles:

Best regards,
Support Team
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#3

Hi @br.felipesantanna,

Thank you for your continued patience! :pray:

I wanted to let you know that this case has been escalated to our Development Team for further investigation. They are thoroughly reviewing the issue to identify the root cause and will work on a resolution.

We’ll keep you updated as soon as we have any further insights or progress to share. In the meantime, please don’t hesitate to reach out if you have any additional questions or observations.

Thank you for your understanding!

Best regards,
Support Team
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#4

Any news?

Best Regards,

Felipe.

#5

Hi @br.felipesantanna ,

Thank you for following up! :pray:

Our Development Team is still actively investigating the issue. We understand how important this is and appreciate your patience as we work toward a resolution.

We’ll keep you informed of any updates as soon as they’re available.

Please feel free to reach out if you have any additional questions or concerns in the meantime.

Best regards,
Support Team
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#6

Hi @br.felipesantanna,

Thank you so much for your patience while we investigated this issue! :pray:

After a thorough investigation, we identified a small bug on Bubble’s side that was causing file uploads to fail specifically on Apple devices running iOS and iPadOS, including iPhones and iPads. We’re happy to share that this issue has now been resolved. Our team has thoroughly tested the functionality, and we can confirm that files are now successfully saved when using these devices.

We sincerely apologize for the inconvenience this may have caused. We understand how crucial this feature is for your application and deeply appreciate your understanding as we worked to address this issue.

If there’s anything else we can assist you with or if you encounter any further challenges, please don’t hesitate to reach out. We’re here to help!

Wishing you and your team a wonderful New Year ahead! :tada:

Best regards,
Support Team
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#7

Hi @br.felipesantanna ,

I wanted to follow up and see if you’ve had a chance to go over the message we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.

We’re always here to assist and would be happy to help address any challenges you might be facing.

Looking forward to your reply! :pray:

Best regards,

#8

First, I want to apologize for taking so long to follow up on the previous issue I reported with the Bubble Page to PDF Converter plugin. Unfortunately, I’m reaching out again because things have gotten worse. The problem now seems more general and is affecting the entire plugin in all my another pages.

Starting today, January 13, 2025, the workflow that’s supposed to generate a PDF, download it, and save it to the Bubble database isn’t working at all. I’ve already updated the plugin to the latest version, but that didn’t resolve the issue.

I’ve also tried basic troubleshooting, like resetting the workflow and double-checking the plugin settings, but nothing has worked so far.

Could you help me figure out what’s going on? I’d really appreciate your support in solving this as soon as possible.

This is the error in debug mode:

“Action Generate PDF ConvertertoPDF Principal
TypeError: Failed to fetch”

image

#9

Hi @br.felipesantanna,
Thank you for your message.
​
We wanted to follow up regarding the issue reported a few hours ago.
​
Good news — the issue has been resolved! :tada: The server was temporarily down but has now been fully restored.
​
Please give the plugin another try, and let us know if everything is working smoothly on your side.
​
For further updates and official announcements, feel free to check the following forum threads where we shared more details:
:link: Zeroqode Forum Thread
:link: Bubble Forum Thread

We sincerely appreciate your patience and understanding and apologize for any inconvenience caused during this time.
​
Thank you again for your cooperation. Wishing you all a great day ahead! :pray:
​
Best regards,

Support Team
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