I installed this plugin. seemed to work perfectly but i am reporting an issue.
on the first 5 pages all ok.
on the 6th and 7th seems not getting the title, decription and does not take properly the element.
can someone help?
Help PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZz
Hi @lorenzo.marin92,
Thanks so much for reaching out to us!
We wanted to confirm that we received your message and we will get back to you soon with more information!
If you have more questions in the meantime, feel free to share them here 
Best regards 
Hi @lorenzo.marin92,
Thank you for your patience while we review your reported issue.
To better assist you, could you please provide more details about your setup? Specifically:
- Screenshots or a screencast of your workflows, particularly how the plugin is set up on the pages.
Additionally, have you tried using the “Schedule delay after 1 second” workflow action? This can sometimes help if the data is not loading properly or if there’s a delay with element rendering.
Looking forward to your reply! 
Best regards,
Support Team
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Hello,
the walkthrough opens only when page is fully loaded and user click on a button.
i attach workflow
This one instead works, same thing:
so? can u help me?
thanks
Hi @lorenzo.marin92,
Thank you for the additional details and apologies for the delayed response over the weekend.
From your video, we can confirm that the plugin element is capturing the group by its attribute ID. Could you please confirm if, in the option set for this ID, you’ve added the other details, such as the title and description?
Additionally, it would be very helpful if you could provide a screenshot or a screencast in Step-by-step mode. This will help us clearly understand whether the plugin is correctly pulling data from the option set. For screencasts, Loom is an excellent option!
Looking forward to your reply. 
Best regards,
Support Team
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Hi @lorenzo.marin92 ,
I wanted to check if you’ve had a chance to review the previous steps.
If you’re still experiencing any problems, please feel free to share a Loom video with us. We’re here to help and would love to assist you in resolving the issue.
Looking forward to your reply!
Regards,
Support Team
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Hi @lorenzo.marin92 ,
Thank you for getting back to us!
I noticed some time has passed since our last exchange, so I wanted to quickly revisit our earlier suggestions to ensure we’re on the same page. Previously, I mentioned checking if the option set for the attribute ID includes details like the title and description. I also recommended sharing a screencast or screenshots in Step-by-step mode to help us better understand the issue.
If you haven’t had the chance to review this yet, no problem! Could you kindly:
- Confirm whether your option set for the ID includes all necessary details (e.g., title, description)?
- Share a screencast (Loom works great!) or a few updated screenshots of your setup, especially in Step-by-step mode?
We’re committed to resolving this for you, and this information will help us pinpoint the root cause quickly.
Looking forward to hearing back from you so we can assist further!
Best regards,
Support Team
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Hi @lorenzo.marin92 ,
I wanted to follow up and see if you’ve had a chance to go over the steps we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.
We’re always here to assist and would be happy to help address any challenges you might be facing.
Looking forward to your reply!
Best regards,
Support Team
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