Services Plugins FAQs

Issue with Responsive & Stylable Video Player

Hi everyone, I have a problem with this plugin (only on IOS),
When I use the “Start a video player” action with Vimeo video, the video player goes full screen, with sound but no image. When I quit and reopen the player, the video works normally.
Everything works perfectly well when I do these steps on desktop or Android.

Do you have any solution to fix this very big problem ?

Thanks !

Fabi :sunny:

Hey @fabien.besancon.pro ,
Thank you for contacting us.

I’m sorry to hear that you encountered a issue when using our plugin
To understand better your use case, would it be convenient to share the following information:

-Specify browser and IOS version
-This in a web version or in converted native app?
-Screenshots/Video of your plugin element’s configuration.
-Workflows associated with the plugin.
-Any additional details you believe are important for us to replicate and understand your use case.

Looking forward to your reply.

Best Regards,
Anton