Services Plugins FAQs

Lightbox Slider Bug - Some images displaying in wrong orientation

#1

Several portrait images are displaying at the wrong orientation (they are rotated 90 degrees counterclockwise to the correct orientation). I suspect this may be to do with EXIF as I have found some other posts but it means that the plugin will be unusable for me if I cannot get this fixed.

Attached are two images that do this for me when displayed in the Lightbox Slider.

Parliament Square 3
Parliament Square 33024×4032 1.45 MB
Westminster Bridge 3
Westminster Bridge 33024×4032 1.29 MB

It seems the reason is that it has these EXIF settings:
Orientation: Rotate 90 CW

whereas many portrait images (the majority) do not have or need this setting)

I would suggest that the plugin should ignore such settings - or give an option to ignore EXIF data - as it means that your orientation doesn’t match that of Bubble and thus is a problem (for me at least).

Thanks for looking,
David

#2

Hello, @david5
Thanks for reaching us.

Unfortunately, this plugin does not support processing the files with EXIF standards.

We’ve taken into consideration the ability to upgrade this plugin in future updates. We need to see how feasible it is to implement.

Thanks for understanding and sorry for this inconvenience!
Regards,