Services Plugins FAQs

Link Info and Preview not recognizing link

Hi, i just subscribed to the above plug in and cannot make it fully work.

I need the plugin to recognize/extract a link out of a text field, e.g. “Hey, check out this website: www.bubble.io” - it seems, the plugin only works if the full link is entered with “https://…”. Is there a work around?

Thanks,
Gaudenz

And whenever the link is empty, I am receiving the bubble link preview -see attached- how can I disable that?

Hello, @gaudenz. Thanks for reaching out.

I’m afraid, this is not included in the plugin functionality. Using the Link Info and Preview, you can create the whole preview object, connected with some links.

But there is a workaround: you may use a simple text element + HTML [url] tag. Please take a look:

Can you please share the screenshot with the plugin element inspector (like this)? Because when you did not specify the Link parameter, the preview will be empty.

Regards,

Hi Kate
Thanks for getting back so swiftly.
Regarding your proposed workaround: My input is dynamic, thus the html solution wouldn’t work.
Regarding the display of bubble preview: I am not using the element, just making the api call from another element (attached). When I don’t specify the link parameter, it returns bubble’s info. But there is an easy work around by just making the api call when the field is not empty, thus solving the issue.

HOWEVER, there is another issue: when your plugin fails to retrieve the info, it blocks the bubble workflow and eventually throws an error. Example link: https://www.imd.org/event/mobilizing-institution-private-capital/ - error:

@gaudenz,

You can add to the dynamic value the static text with the HTML tag:

We can not guarantee the proper work of the plugin, if you’re not using it’s element or if you’re modifying it in some way.

I’m afraid, we can not reproduce or investigate this issue without more info. Can you please describe this case more detailed? Please attach all the necessary info like:

  • error screenshots from debugger and browser console;
  • the description of what you wanted to achieve and the actual result;
  • how to reproduce your issue;
  • the preconditions, for reproducing this issue;
  • Loom video record of reproducing your issue + how and when you receive an error, etc.

This information will help us to investigate and resolve your case.
Thank you for understanding :pray:
Regards,