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Mention - Tag Users/Items (Tagger) Plugin Bug Report

Hey team! I found 2 bugs with the Mention - Tag Users/Items (Tagger) paid plugin.

One of the 2 bugs makes the plugin very hard to use, since it results in users accidentally wiping half the multiline input content when deleting parameters.

I recorded a short loom reproducing these 2 bugs in your demo page.

Thanks in advance for your help!

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Hello @pablo ,

Thank you for reaching out to us and sharing the video with us. :pray:

Indeed, we have recently acquired the Mention - Tag Users/Items plugin along with others and are currently reviewing all their functionalities and improving the documentation and demo where needed. Regarding the concerns you reported, I managed to reproduce both of them on our end and have already forwarded these observations to our development team for further investigation and resolution. I will let you know as soon as there are any updates or information available.

Thank you for bringing these to our attention. If you have any other questions or need assistance with any of our plugins, feel free to reach out anytime. :hugs:

Have a great day ahead!

Best regards,
Support Team
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Thank you Stephan! Looking forward to the updates.

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Hi @Stephan!

Is there any news concerning these issues?

We used to get fixes in less than 24 hours when Thimo was the owner of this plugin and now we’ve already had to wait for almost a week :slightly_frowning_face:

Hope to hear from you soon!

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Hello @pablo,

Thanks for your message.

As you observed, the reported behavior was previously also present in the plugin. When you reported it, we identified it and forwarded it to the development team for further troubleshooting to find the cause and possible solutions.

We always strive to fix any glitches promptly, but please understand that each plugin is different and might use third-party tools. We need to ensure that any updates won’t affect other functionalities of the plugin and will work seamlessly, thus, updates might take varying amounts of time.

We will let you know when a new version is ready. Thank you for your patience.

If you have any other questions in the meantime, please let us know.

Best regards,
Support Team
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@Stephan Any news on this?

It’s been 9 more days without any updates :frowning:

Hello @pablo ,

I hope you’re doing well.

I’m excited to share an update following our last conversation regarding the glitches observed by you with our Tag Users/item plugin. Great news—version 1.15.0 has addressed the problem with tags inside the element and ensures everything is running smoothly! :slightly_smiling_face:

Could you please update the plugin in your app, test it out, and let me know if everything is working properly? If you have any other questions, please let us know.

Thank you so much for your attention to this matter; I really appreciate it.

Looking forward to hearing from you soon.

Best regards,
Support Team
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Amazing news! Thank you :slight_smile:

I’ve tried to install the new version of the plugin but the last one that shows up for me is 1.15.0. Is the new version already published?

Thank you Stephan!!

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Hello @pablo ,

Thank you for your message.

You are correct—the latest version is indeed 1.15.0. My apologies for any confusion.

Please take your time to check and test it on your end and let us know how it works for you. Your feedback is extremely important to us. :pray:

Thanks again, and have a great weekend ahead!

Best regards,
Support Team
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