Services Plugins FAQs

Modern Rich Text Editor: Making workflows based on Mentions

#1

I am struggling with how to make workflows based on mentions.

The List of Mentions in the plugin works correclty, and lists the mentions. I am using the ID field and the data are correct there.

The Mentions I corresponds to a user. Since the plugin only shows ID as a text value, I need to lookup that ID to get the user. Since one Rich Text could have multiple mentions, I need to runa backend workflow to iterate the text based ID and store the user value.

I push the following data to the backend workflow:

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image510Ă—600 42.8 KB

So the only data I am really using is the Mention list and the thing to which the mentions are attached (in this case a Comment) so that I can store that value for use in another workflow as a list of users.

In the backend workflow:

image
image504Ă—1126 63.8 KB

all I am doing is converting the text to a user:
image
image484Ă—506 21.6 KB

I do this by building a list of users in the Comment, sotred as a list of users.
image
image508Ă—514 23.4 KB

The search for users is looking up the user by unique ID. I saw some JSON in there, so I added a regex filter \d{32}… not sure if that is needed or not.

So when I run this, the userIDList is blank… so it is not accepting the list of mentions from the plugin for some reason…

I feel like there is a silly mistake in here somewhere or a better way to do this-- please help if you have any ideas.

Thanks

#2

Hello @TekaTeki,

Thank you for reaching out to us.

From your messages, I understand that you want to extract specific user data based on a unique ID. Is my understanding correct?

To achieve this, you can set a constraint to select the desired user and display their data.

Screenshot 2024-11-25 at 17.37.11
Screenshot 2024-11-25 at 17.37.111134Ă—408 41.4 KB

Please note that while we can assist with general advice and fix any glitches, as Zeroqode support, we cannot build app logic or handle specific use cases.

Thank you for your understanding. If you have any other questions, please let us know.

Best regards,
Support Team
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#3

Thanks for your response. Yes, I got that bit. My question is why when I iterate the list of mentions, the data of mentions are blank. In your example, it assumes there is only one mention… I am adding the ability to handle multiple mentions, for which I have to use a backend workflow, but when I put the data from mentions into the backend workflow, (userIDList) they don’t get recognised. So my question is whether anyone has had any success in iterating a mention list for a workflow.

#4

Hello @TekaTeki ,

Thank you for your message.

The “List of mentions” state will provide you with the IDs of the mentions from the rich text element, the state will be a “List of texts”. If you want to display the users afterward, you can simply apply a constraint to retrieve only the ones you need.

As an example, I have set up a test page for you. Please try to add or remove mentions in the RTE element and observe how the Repeating Group displays them.
Test page: Texteditordemo | Bubble Editor

Screenshot 2024-11-26 at 15.34.09
Screenshot 2024-11-26 at 15.34.091722Ă—1500 123 KB

I hope this proves helpful to you. If you have any other questions, please let me know.

Best regards,
Support Team
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#5

Thanks again for your attention to this. My question is not about the List of Mention state itself… that all works fine. My problem is using that list of mentions data anywhere else and if there is a reason that I cannot set a parameter in a backend workflow, which is also list of text, to the List of mention list of text for IDs… It seems simple but there is something not working, so I am asking if there is anything in the list of mentions for formatting that would prevent it from being used as a list of text in a parameter for a backend workflow…

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#6

Hello @TekaTeki ,

Thanks for your message.

As you already saw, the state “list of mentions” is working fine as you already confirmed and saw in the previous message, and it is set to return a Bubble’s “List of texts” format. The plugin is not and cannot modify the formatting. You can even try to first save it in a state and then use that state to observe that the result remains the same for you.

Please understand that while we can provide general advice and fix any glitches, we at Zeroqode support cannot build app logic or specific use-cases.

Thanks for your understanding. If you have any other questions, please let us know.

Best regards,
Support Team
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#7

For any future readers: this problem was my own stupidity: I made a backendworkflow to get the users from all the user IDs, which seemed to mess up the workflow (I still don’t know why)… all I had to do was search for users with IDs in the list of IDs from the plugin… then I ran my notification backendworkflow on that.

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#8

Hello @TekaTeki ,

Thank you for your message and for keeping us updated.

It’s great to hear that you identified the cause behind the malfunction and that everything is now functioning well.

Feel free to reach out to us again if you have any questions or inquiries regarding our plugins. :pray:

Thanks again, and have a great day ahead! :dizzy:

Best regards,
Support Team
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#9

Hi, I get this error when the read-only mode is set to yes. Can you see if I am doing anything wrong? I currently have the element with {“code”:“This is your code”} as JSON value and shows this error.

CleanShot 2024-12-30 at 19.21.16@2x
CleanShot 2024-12-30 at 19.21.16@2x1062Ă—304 46 KB

#10

Hi @do1,

Thank you for reaching out and providing detailed feedback! :blush:

Our Dev team is already investigating this issue and testing a fix in our test environment. I’ll be sure to notify you as soon as the updated version is deployed to live.

Thank you for your patience and understanding! :pray:

Happy New Year! :tada:

Best regards,
Support Team
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#11

Thanks. It crashes the mobile version for our customers, FYI. Thanks.

#12

Hi @do1,

I’m happy to inform you that the new version 1.109.0 has been successfully deployed, including the fix for the issue you reported. :tada:

Please update the plugin to the latest version in your application and let us know if everything works as expected. If you encounter any further issues, feel free to reach out—we’re here to help!

Thank you for your patience and understanding. :blush:

Best regards,
Support Team
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#13

Hi @do1

I wanted to follow up and see if you’ve had a chance to go over the message we shared earlier. If the issue persists or if there’s anything else you’d like help with, please don’t hesitate to let us know.

We’re always here to assist and would be happy to help address any challenges you might be facing.

Looking forward to your reply!

Best regards,
Support Team
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#14

Hi, I see another error when I check the “enable read only mode”. Can you fix this as well?

CleanShot 2025-01-12 at 18.57.43@2x

CleanShot 2025-01-12 at 18.57.05@2x
CleanShot 2025-01-12 at 18.57.05@2x930Ă—276 43.3 KB

#15

Hi @do1

Thank you for sharing the additional details! We’ve just tested the “Enable Read-Only Mode” feature on both our Demo Page and a test page, and we couldn’t replicate the error you mentioned.

To assist you further, could you please provide more information about your plugin setup and workflow configuration? Screenshots or a short video walkthrough of your setup would be extremely helpful in identifying the root cause.

Looking forward to your response! :blush:

Best regards,
Support Team
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#16

Hi @do1,

I just wanted to follow up to see if you’ve had a chance to review my previous message regarding the “Enable Read-Only Mode” feature. Were you able to gather the additional details about your setup or capture a screenshot/video walkthrough?

If you’re still encountering issues, feel free to share the specifics, and we’ll do our best to assist you promptly.

Looking forward to your response! :blush:

Best regards,
Support Team
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#17

We just simply have JSON content loaded as the content value and clicked read only mode as checked. Nothing special here. Sharing the loom here

#18

Hi @do1 ,

Thank you for providing the additional details! :pray:

I’ve escalated this issue to our Dev team for a thorough investigation. They are currently looking into the cause, and we’ll keep you informed as soon as we have any updates or a potential fix.

We truly appreciate your patience and collaboration while we work on this. Let me know if there’s anything else I can assist you with in the meantime!

Best regards,
Support Team
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#19

Hi @do1,

I’m pleased to inform you that our team has successfully deployed a new version of the plugin, 1.111.0, to Live. This update includes a fix for the issue you reported. :tada:

We recommend updating the plugin in your app to the latest version and testing your setup. Please let us know if everything works as expected or if you encounter any further issues.

Thank you once again for your patience and understanding while we worked on resolving this! :pray:

Looking forward to your feedback. :pray:

Best regards,
Support Team
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#20

Hi @do1,

Just following up to check if you’ve had the chance to update to version 1.111.0 and test your setup. Has the fix resolved the issue you were experiencing? Please let me know if there’s anything else I can assist you with.

Looking forward to your feedback! :pray:

Best regards,
Support Team
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