Services Plugins FAQs

Multistore template mobile search bug

Hi there!

I recently purchased the Multistore template and the product search function on the mobile version does not function properly. When I search a keyword on mobile and hit the search button or hit enter on the keyboard, a blank product page is opened instead of the search result for that keyword. This search function works on desktop so I tried to replicate the workflow in mobile but could not get it to work. Could you let me know what I can do to fix this issue?

Best,
Masaki

Hello, @masaki_takamatsu!

Thank you for the question.
Please allow us to discuss it internally. I’ll back with a reply to you asap.

Brgds,

1 Like

Hello, @masaki_takamatsu!

Thank you for your patience!

Our team has investigated and fixed the issues and now the template works properly on mobile browsers. To check the latest changes, please create a new template copy and test it on a mobile device, using any convenient for your browser.

In case you have any other questions, feel free to contact us.
Regards,

Hi there,

Thank you for getting back to me. It’s good to hear that the bug has been fix. Since I have a customized version of the template, would it be possible for you to share how this bug can be fixed?

Thank you,
Masaki

Hi, @masaki_takamatsu!

Sorry for the late reply :pray:

When you create a new template copy please compare the settings (design/workflow) of the new copy and the app you have. So you don’t have to “move” your customizations from your already edited template to the new template copy. Apologies, but we have no influence on the logic of the template updates. Creating a new template copy - is the only way to see the changes. This is a Bubble platform logic.

If any other template-related questions will appear, please let us know, we will be glad to help :slight_smile:

Regards,

Thank you, I will do what you suggested!

@masaki_takamatsu,

You are always welcome! :slight_smile:
Please let us know if you achieved the desired result and in case you have any other questions.

Take care!
Regards,