It’s happening again!
Hi again @BjornT
Thank you for your follow-up message. We believe we’ve identified the root cause of the issue and have reported it to Bubble, requesting a solution.
Once we receive a response from them, I’ll make sure to keep you updated promptly.
Did you notice this occurring only with iOS apps or on both iOS and Android?
Apologies for any inconvenience as we work on this with the Bubble team, and thank you for your cooperation.
Looking forward to your reply.
Best regards, 
Support Team
Browse all Zeroqode Plugins for bubble
1 Like
hi there, having the same issue this morning with all native applications built by Zeroquode, the app works fine in browser but not in the Native app - getting a white screen with message - “our browser was unable to load the application data”
any assistance will be greatly appreciated, we have over 5000 users who cant access services, bubble has confirmed that it’s not on their side.
please help!!
2 Likes
Same here!
Last time these things happened they usually resolved during night, but this is persistent since the last 10 hours! It’s a major problem with paying users not being able to access their daily operational information!
1 Like
There is a launch happening right now, with millions of ads being injected into the app, and the application is stuck on a white screen. Both iOS and Android are affected. The web version, which relies only on Bubble, is working. Therefore, the issue is entirely with Zeroqode’s service. I request the highest level of urgency. The financial loss is reaching extremely alarming levels.
1 Like
last night bubble cluster had issues, and they had posted they resolved the issue, when they did that, the app stopped working
1 Like
Hi everyone,
Thank you for your patience! We’re currently in touch with the Air Native team to address the issue you’re experiencing. Please don’t worry — we’re actively working on resolving it as quickly as possible.
We appreciate your understanding and will keep you updated on the progress.
Best regards,
Support Team
Browse all Zeroqode Plugins for bubble
Same here @Igor , could it be linked to the SSL certificate renewal (mine has been renewed automatically today)?
1 Like
Hi everyone,
The Air Native team has identified the root cause of the issue.
The problem is caused by Bubble’s code, which is blocking the user agent used in the Air Native app (although it should still function). This is resulting in an error that impacts the page load in the webview.
The solution recommended by the Air Native team is to update the userAgent for everyone affected and upload new rebuilds at no extra cost.
Please email us at native@zeroqode.com with the app name, and we will share this information with the Air Native team.
Note: All previous requests/messages from this thread are already being processed, so there is no need to send another email. You will receive notifications about the new builds soon.
We appreciate your patience as we handle all inquiries in the order they were received.
Thank you for your understanding, and we sincerely apologize for this unexpected behavior caused by Bubble’s side. 
Wishing you a great week ahead. 
Best regards,
1 Like
Hey,
To streamline the process, please review your Apple Developer account ahead of time. If there are any pending agreements, kindly accept them and ensure all access permissions are granted.
There are four essential platforms where our emails need to be added as team members:
- native@zeroqode.com - Apple Developer account (with Admin rights)
- zeroqodenative@gmail.com - Google Developer (with Admin rights), Firebase (with Owner rights), OneSignal (with Admin rights)
Thank you for your cooperation.
Additionally, I have reported this issue to the Bubble team, hoping they can provide support for the previous user agent and compatibility with older devices and browser versions. I’ve seen similar issues being reported with other wrapping solutions that use Webview.
I’ll keep you updated.
Best regards,
Hi, sorry but I’m missing a bit. My wrapping is made with BDK but we all have the same problem. If I correctly understood:
- Bubble broke things on their side preventing webviews to work;
- You are suggesting to prepare a new build in order to change the user agent.
Why are you assuming that Bubble will not fix? Do you believe it is an intentional change that will stay?
Btw I tried to contact their support and posted on the forum but haven’t heard from them (this is crazy).
bubble did do something because it worked for a short while now it went off again - this is a global issue and its on the bubble side but there seems to be no response from them
1 Like
It seems that recent changes on Bubble’s side have impacted several wrapper solutions.
We’re hoping to hear back from the Bubble team soon, and that everything will return to normal.
Hi @Igor , is there any further update yet from Bubble. I find it scary that something like this is being met with so much radio silence. We have users bombarding us for updates and we have no idea what to tell them at the moment because Bubble is not saying anything or providing any updates.
Fingers crossed you have some idea on when this might be fixed?
Many Thanks
J
1 Like
Kind of the same situation here – I’m receiving more and more user complaints about this issue.
I’ve just sent an email with my app information to request a new build, as Igor mentioned above.
Updates on the solution and a clear timeframe would be greatly appreciated to help us manage the crisis on the user side.
Hi everyone,
We are actively working on it.
We are also awaiting updates from the Bubble team. They were able to replicate the issue on their end. It would speed up the process significantly if they could resolve the issue on their side. This would allow previously published apps to be restored, rather than having to create new rebuilds and submit them for review to Apple/Google. The review process will take a few days.
Let’s help accelerate this by pinging the Bubble team on the forum page – the more of us involved, the faster things will move.
Meanwhile, our dev team will continue to work on creating rebuilds and handling all inquiries in the order they were received.
We truly appreciate your patience as we process everything.
Thank you for your understanding – we are hopeful this will be sorted today.
More updates will be posted here.
Best regards,
1 Like
Hi everyone,
I have allowed users to use my app without creating an account, so I have about 3000 guest users who have downloaded the app and I have no email, phone number or one signal device ID to communicate what is happening with them. Do you have any suggestions how I can get in contact with these users? I am worried that with the app being down for over 24 hours they are starting to delete it.
Hi everyone,
The Bubble fix is now live, and all previous Air Native builds are fully functional again.
You can check the update here: Bubble Forum Update
Wishing you all a great Friday and a relaxing weekend ahead!
Regards,