Hi!
Suddenly both my Android and iOS apps only shows white screens. The bubble app works on the web, it’s only the app. Like something is blocking it from loading.
I need help urgent with this, I don’t how to debug this since everything works well on the web.
I have 1000+ users that need to use this app on a hourly basis, so this is critical!
Any help or suggestions is greatly appreciated!
Seems to have sorted out itself…
Hi, I’ve been getting the same issue. Only in the last 6 weeks. Did you find out what was causing it, or has it occurred again?
Yes, 2 more times. Yesterday was the latest.
It’s always around the same time of day
20.00 CET (Stockholm time). 1 Tuesday and 2 Thursdays (which shouldn’t matter but given the strange nature of this bug…)
One hypothesis I have is that it is due to loading times of the bubble app.
Since the app wrapper needs to load everything when it opens it’s dependent on an internet connection to even open. However it usually throws another error if there is no connection at all.
So maybe there is some threshold in the app code that requires the entire bubble app load/respond within a certain time. …and on these occasions, something is causing the response time to slower than usual. My web login works just fine btw (and yours?)
Where in the world are you? (Another vague idea is that it is in the transmission across the Atlantic to Europe, but feels far fetched)
What time during the day did you experience this?
Hi everyone,
@BjornT, thank you for your detailed response.
I’ve checked in with the Air Native team, and it seems that Bubble may have made some changes to their User Agent.
Could you please confirm if everything is now working fine with your native apps? Additionally, if you haven’t already, I recommend contacting the Bubble support team at support@bubble.io to inquire about this issue. Since it occurred around the same time, they may be able to provide some insight.
Looking forward to your reply.
Best regards,
Support Team
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RIGHT NOW: the app is down again, same white screen. Please check with bubble!!!
I can not do it, since I have no clue as to why the app you built doesn’t work.
But it’s definitely time-related.
All I can do is wait for a couple of hours to pass, and hope that none of our users gets to upset. I mean why would they, is just the app they use for all internal communications at their company.
Please look into this!
Hi @BjornT,
Thank you for getting back to us.
I’ve reported this issue to the dev team, and we’ll continue to monitor it. If it happens again, please let us know.
Interestingly, this seems to occur around the same day and time each instance. We suspect there may be some changes happening with Bubble’s user agent, as previously mentioned. We’ll reach out to Bubble’s support team for more information and update you once we have further details.
We’re working to understand what might be causing this, but given its inconsistency, it’s a bit challenging to pinpoint.
I’ll keep you informed as soon as I have news. 
Best regards.
Support Team
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Thank you! Appreciate it.
It’s happening again!
Hi again @BjornT
Thank you for your follow-up message. We believe we’ve identified the root cause of the issue and have reported it to Bubble, requesting a solution.
Once we receive a response from them, I’ll make sure to keep you updated promptly.
Did you notice this occurring only with iOS apps or on both iOS and Android?
Apologies for any inconvenience as we work on this with the Bubble team, and thank you for your cooperation.
Looking forward to your reply.
Best regards,
Support Team
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